Madelyn Zwick-Watson
Loveland,OH
Summary
Detail-oriented and reliable professional with experience in administrative processing and customer-focused roles. Skilled in managing high-volume tasks, maintaining accuracy, and ensuring timely completion of submissions. Known for strong organizational skills, attention to detail, and the ability to problem-solve efficiently in fast-paced environments. A dependable team player who communicates effectively and is committed to delivering high-quality work and continuous improvement.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Clinical Administrative Coordinator
RDI Marketing
Milford, Ohio
08.2024 - Current
- Assisted in maintaining clinical records and ensuring data accuracy.
- Streamlined clinical operations by supervising patient authorization, referral, and census.
- Monitored compliance with HIPAA regulations in regards to patient privacy rights.
- Assisted with preparing documents for billing purposes including coding information into appropriate fields.
- Checked cases to evaluate need for escalation to professionals.
- Maintained a clean and organized work environment to ensure efficient workflow processes.
- Review and process high-volume prior authorization requests to determine medical necessity in accordance with payer policies and clinical guidelines. Approve or deny requests based on benefits coverage, medical documentation, and regulatory requirements. Interpret medical records, provider notes, CPT, and ICD-10 codes to ensure accurate and compliant determinations. Meet and exceed turnaround time standards while maintaining quality and accuracy benchmarks.
Shift Manager
White Castle
Fort Mitchell, Kentucky
03.2023 - 06.2024
- Supervised shift operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on food safety standards and operational procedures.
- Managed inventory levels to maintain adequate stock for daily operations.
- Enforced health and safety regulations to create a safe work environment.
- Assisted in resolving customer complaints to enhance overall dining experience.
- Monitored food preparation processes to ensure quality and consistency standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
Assistant Store Manager
Cato Fashions
Lebanon, Ohio
08.2022 - 02.2023
- Assisted in daily store operations and maintained visual merchandising standards.
- Coordinated inventory management tasks to ensure stock availability.
- Engaged customers to enhance shopping experiences and encourage loyalty.
- Processed transactions accurately and efficiently at the cash register.
- Monitored sales floor for organization and cleanliness throughout shifts.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Customer Returns Processor
Amazon
Hebron, Kentucky
10.2020 - 04.2021
- Processed customer returns efficiently using Amazon's return management system.
- Inspected returned items for damage and compliance with return policies.
- Maintained an organized workspace to facilitate quick item processing.
- Processed customer returns, ensuring accuracy and compliance with company policy.
Education
Little Miami High School
Morrow, OHSkills
- Medical billing
- HIPAA compliance
- Patient authorization
- Clinical record management
- Customer service
- Data entry
- Team coordination
- Effective communication
- Attention to detail
- Time management
- HIPAA
- Healthcare compliance
- Claims management
- Infection control
Timeline
Clinical Administrative Coordinator
RDI Marketing
08.2024 - Current
Shift Manager
White Castle
03.2023 - 06.2024
Assistant Store Manager
Cato Fashions
08.2022 - 02.2023
Customer Returns Processor
Amazon
10.2020 - 04.2021
Little Miami High School