Madelyne Emmons
Pensacola,FL
Summary
Dynamic bartender with a proven track record at Crabs On The Beach, excelling in customer service and multitasking. Recognized for developing loyal clientele and upselling premium drinks, enhancing revenue. A reliable team player, I thrive in fast-paced environments, ensuring exceptional experiences while maintaining high standards of quality and safety.
Overview
5
5
years of professional experience
Work History
Bartender
Crabs On The Beach
06.2024 - Current
- Mixed drinks efficiently while adhering to established recipes and customer preferences.
- Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
- Learned and operated bar equipment safely, including shakers, blenders, and dispensers.
- Supported team members during busy shifts, enhancing overall service speed and quality.
- Adapted quickly to new drink recipes and promotional offerings introduced by the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Monroe’s
01.2023 - 05.2024
- Trained new staff on bartending techniques and customer service protocols, enhancing team performance.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and restocking as needed to optimize operations.
- Collaborated with kitchen staff to synchronize food and drink orders, ensuring timely service delivery.
- Developed specialty cocktails based on seasonal ingredients, improving menu offerings and customer satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed and served cocktails, ensuring consistency and quality in every drink.
- Managed customer orders efficiently, providing exceptional service in a fast-paced environment
- Delivered exceptional, personalized service in a high-end dining environment
Bartender
Sidelines Sports Bar
03.2023 - 12.2023
- Demonstrated multitasking by serving multiple patrons simultaneously
- Cultivated an engaging and vibrant ambiance to improve guest experiences.
- Maintained high-quality standards while preparing drinks for numerous guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Resolved conflicts diplomatically, including intoxicated and or disruptive patrons
- Maintain a strong presence behind the bar balancing speed and showmanship
Bartender
Daiquiri Lounge
07.2022 - 11.2023
- Prepared and served a wide variety of daiquiris, frozen drinks, cocktails, and mixed beverages in a high-traffic lounge environment
- Delivered fast, friendly, and efficient service to customers while maintaining accuracy and high standards under pressure
- Engaged with guests to create a welcoming atmosphere, contributing to repeat business and customer loyalty
- Operated POS systems to process cash and card payments accurately; closed out tabs and balanced drawers nightly
- Maintained cleanliness of the bar area and equipment in accordance with health and safety regulations
- Promoted daily specials and up-sold premium spirits and add-ons to boost drink sales and increase revenue
- Checked IDs and monitored guest behavior to ensure compliance with local alcohol laws and maintain a safe environment
Bartender/ Server
Miros
10.2021 - 11.2023
- Provided high-quality, efficient bar service in a fast-paced nightlife environment serving diverse clientele
- Expertly crafted cocktails, mixed drinks, and shots while maintaining speed, accuracy, and presentation
- Delivered exceptional customer service, building rapport with regular patrons and ensuring a welcoming atmosphere
- Collaborated with barbacks and servers to streamline operations during peak hours and special events
- Handled POS transactions, balanced cash drawers, and closed tabs with minimal discrepancies
- Promoted nightly specials and upsold premium drinks, contributing to increased nightly revenue
- Maintained cleanliness and organization of bar area in compliance with health and safety standards
- Verified guest age and sobriety, working with security to ensure a safe and compliant environment
Tanning Consultant/ Assistant Manager
Sun Tan City
03.2021 - 11.2021
- Oversaw daily operations of a busy tanning salon, including staff management, scheduling, inventory, and customer service
- Led a team of [#] employees; trained and supervised staff on salon procedures, product knowledge, and customer care standards
- Delivered exceptional customer service, handled client concerns professionally, and ensured high satisfaction and retention rates
- Managed point-of-sale transactions, tracked daily sales, and prepared financial reports for upper management
- Maintained inventory of tanning products and retail items; placed and tracked orders to ensure consistent stock levels
- Promoted memberships, packages, and upsold retail products to increase revenue and meet monthly sales goals
- Ensured all salon equipment and tanning beds were clean, safe, and operating within health regulations
Education
High School Diploma -
West Monroe High School
West Monroe, LASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Energetic player
Timeline
Bartender
Crabs On The Beach
06.2024 - Current
Bartender
Sidelines Sports Bar
03.2023 - 12.2023
Bartender
Monroe’s
01.2023 - 05.2024
Bartender
Daiquiri Lounge
07.2022 - 11.2023
Bartender/ Server
Miros
10.2021 - 11.2023
Tanning Consultant/ Assistant Manager
Sun Tan City
03.2021 - 11.2021
High School Diploma -
West Monroe High School