Hailey Russell
Gulf Breeze
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Crabs On The Beach
04.2025 - Current
- Provided attentive service to guests, ensuring a positive dining experience.
- Assisted in menu knowledge to effectively answer customer inquiries.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Bartender
Casino Beach Bar & Grille
04.2025 - Current
- Prepared and served a variety of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area to ensure efficient service delivery.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Developed knowledge of drink recipes and menu items to provide accurate recommendations.
Server
Another Broken Egg Cafe
10.2024 - 04.2025
- Handled cash transactions and processed payments efficiently at end of meals.
- Adapted quickly to changing demands during peak service hours.
- Supported team members by sharing workload during busy periods to enhance efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bar Production
George Bistro and Bar
07.2024 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bartender
Chili's Bar and Grill
08.2023 - 05.2024
- Interacted with patrons to create a welcoming atmosphere and address customer inquiries.
- Managed cash register operations, processing payments accurately and efficiently.
- Served high customer volumes during special events, nights, and weekends.
Sales Representative
Avvio
06.2023 - 08.2023
- Developed and maintained strong client relationships to drive customer satisfaction.
- Conducted market research to identify potential clients and opportunities for growth.
- Executed product demonstrations, effectively showcasing features and benefits to clients.
- Collaborated with marketing team to align sales strategies with promotional campaigns.
Server
Chatters
08.2021 - 07.2022
- Learned proper food safety practices and adhered to health regulations diligently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Cafe Del Rio
12.2020 - 08.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Representative
Spectrum
08.2020 - 12.2020
- Analyzed sales data to evaluate performance and refine selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Lifeguard
City Of Joplin
05.2019 - 08.2019
- Monitored pool activities to ensure safety and compliance with health regulations.
- Responded swiftly to emergencies, providing first aid and CPR as needed.
- Conducted regular inspections of pool facilities to maintain cleanliness and operational standards.
Hostess
Gusano's Pizza
10.2018 - 02.2019
- Managed guest seating arrangements to optimize flow and enhance guest experience.
- Coordinated reservations and maintained accurate waitlist records for timely service.
- Trained new staff on customer service protocols and restaurant policies.
- Assisted in menu presentation, ensuring clarity and appeal for guests.
Education
High School Diploma -
Carl Junction High School
Carl Junction, MOSkills
- Customer service
- Cash handling
- Order accuracy
- Menu knowledge
- Team collaboration
- Fast-paced environment skills
- Conflict resolution
- Upselling techniques
- Time management
- Guest relations
- Communication skills
- Cleanliness standards
- Strong work ethic
Timeline
Server
Crabs On The Beach
04.2025 - Current
Bartender
Casino Beach Bar & Grille
04.2025 - Current
Server
Another Broken Egg Cafe
10.2024 - 04.2025
Bar Production
George Bistro and Bar
07.2024 - 04.2025
Bartender
Chili's Bar and Grill
08.2023 - 05.2024
Sales Representative
Avvio
06.2023 - 08.2023
Server
Chatters
08.2021 - 07.2022
Server
Cafe Del Rio
12.2020 - 08.2021
Sales Representative
Spectrum
08.2020 - 12.2020
Lifeguard
City Of Joplin
05.2019 - 08.2019
Hostess
Gusano's Pizza
10.2018 - 02.2019
High School Diploma -
Carl Junction High School