Madelyne Keppert
Kentucky Fried Chicken
Stevens Point
2024
years of professional experience
I excel in problem-solving and team collaboration, successfully reducing accident rates through proactive risk assessments and effective training programs. Committed to delivering exceptional customer service and operational excellence. Ability to stay calm in stressful situations while performing excellent service.
Work History
Aquatics Supervisor
- Supervised daily aquatic operations, ensuring compliance with safety regulations and standards.
- Trained and mentored lifeguard staff to enhance performance and service quality.
- Coordinated scheduling for team members to optimize pool area coverage and guest experience.
- Developed and implemented training programs focused on emergency response and customer service skills.
- Conducted regular inspections of facilities to maintain cleanliness and safety protocols.
- Managed inventory of aquatic supplies, ensuring availability for operational needs.
- Resolved guest inquiries and concerns efficiently, contributing to overall satisfaction levels.
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Implemented and maintained safety standards and deployed first aid, CPR, and other emergency management services.
- Conducted performance evaluations for team members, providing constructive feedback to facilitate growth and professional development.
- Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.
- Supervised aquatic staff and administered performance evaluations to communicate expectations.
Cashier
1 Year 10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Assisted customers with menu selections to enhance dining experience.
- Collaborated with team members to streamline service operations during peak hours.
- Resolved customer inquiries promptly, ensuring satisfaction and loyalty.
- Monitored inventory levels, contributing to timely stock replenishment efforts.
- Trained new staff on cash handling procedures and customer service protocols.
- Implemented suggestions for process improvements, enhancing overall efficiency in service delivery.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Pre-Medicine
High School Diploma
Skills
Flexible and adaptable
Customer service skills
Teamwork
Problem-solving
Multitasking
CPR
first aid
AED
Excellent communication
Critical thinking
Timeline
Cashier
Kentucky Fried Chicken
11.2021 - 09.2023Read More
Aquatics Supervisor
Great Wolf Lodge
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University of Wisconsin - Stevens Point
Bachelor of Science from Pre-Medicine
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Portage High School
High School Diploma
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