Madelyne Woods
Hamilton
Summary
Recent Communication graduate with nearly 10 years of experience in customer service and team collaboration within a fast-paced environment. Skilled in relationship building, verbal communication, conflict resolution, and problem-solving. Passionate about public relations, social media, and corporate communications, with a strong desire to create engaging content and build meaningful connections between organizations and their audiences.
Overview
10
10
years of professional experience
Work History
Cashier
Buffalo Wild Wings
11.2016 - Current
- Delivered exceptional customer service by communicating effectively with hundreds of guests each week in a fast-paced restaurant environment.
- Resolved customer questions and complaints professionally, ensuring positive guest experiences while maintaining brand standards.
- Built rapport with repeat customers through friendly, personalized service, contributing to customer loyalty.
- Trained and mentored new employees on customer service procedures, point-of-sale systems, and company policies.
- Managed multiple priorities simultaneously while maintaining accuracy and professionalism during peak hours.
- Communicated effectively with team members to ensure smooth restaurant operations and efficient problem-solving.
Education
Bachelor of Arts - Communications
University of Cincinnati
Cincinnati, OH12-2025
Skills
Customer Relations
Verbal & Written Communication
Conflict Resolution
Active Listening
Time Management
Multitasking
Team Collaboration
Microsoft Office
Reliability & Punctuality
Work Ethic & Integrity
Timeline
Cashier
Buffalo Wild Wings
11.2016 - Current
Bachelor of Arts - Communications
University of Cincinnati