I really enjoy sewing and crafting I help my mom with her business, interacting with costumers and informing them of any questions they may have I really enjoy talking with costumers and learning about them and their interests I also enjoy helping others and giving back to the community when I can My family and I travel and camp as well, trying to go to as many new places asa we can Gardening helps me with decompressing after a long day Knitting is also a very calming activity to help with decompressing and managing stress As for sports and physical activity, softball and bowling are my absolute most favorite
Madelynn Jones
Red Creek,NY
Summary
Customer-focused professional with a background in pharmaceuticals, skilled in anticipating needs and resolving issues in high-pressure environments. Strong organizational and data management skills enhance ability to support team success and deliver memorable experiences. Continuously learning to leverage communication and problem-solving strengths across diverse settings.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Pine Hill Pharmacy
Cato, NY
07.2025 - Current
- Ensured timely medication fulfillment for patients' needs.
- Kept automatic refills steady and consistent when patients' medications came due to be filled.
- Managed over-the-counter inventory to ensure availability of products for customer needs., ordering stock and managing pricing.
- Worked with doctors to confirm patient medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacists with patient consultations, enhancing the customer service experience.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into the internal system.
- Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for the pharmacy.
- Prepared packaging and labels for prescriptions.
- Set up and modified patient profiles to include current medications and insurance details.
Waitress
Springbrook Greens State Golf Course
Sterling, NY
06.2024 - 07.2025
- Exhibited strong multitasking abilities, balancing multiple orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean, welcoming dining environment, enhancing guest satisfaction and comfort.
- Kept server areas clean and stocked to increase efficiency while working.
- Managed cash transactions accurately, providing proper change to customers.
- Built rapport with regular customers through friendly interactions, personalizing service to meet preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service, boosting customer referrals and increasing walk-in business.
- Ensured responsible alcohol service by confirming guest age through identification checks.
Education
No Degree - Biology
Roberts Wesleyan University
Rochester, NYHigh School Diploma -
Red Creek High School
Red Creek, NY06-2023
Skills
- Pharmacy records management
- Multitasking abilities
- Prescription processing
- Handling complaints
- Stocking shelves
- Medication inventory management
- Strong multitasking
- Strong work ethic
- Attention to detail
- Problem-solving skills
- Decision-making
- Team collaboration
- Customer service
- Active listening
- Medication supply intake
- Order taking
- Prescription data management
- Creative thinking
- Creative solutions
- Complaint resolution
- Ability to work under stress
- Fast learner
- Works well alone or with a team
Interests
Timeline
Pharmacy Technician
Pine Hill Pharmacy
07.2025 - Current
Waitress
Springbrook Greens State Golf Course
06.2024 - 07.2025
No Degree - Biology
Roberts Wesleyan University
High School Diploma -
Red Creek High School