Madelynn Nease
Lexington,KY
Summary
Dynamic Team Manager with a proven track record at Firehouse Subs, excelling in employee development and customer satisfaction. Skilled in performance coaching and inventory management, I implemented training programs that significantly enhanced team efficiency and engagement. Passionate about fostering positive work environments and driving operational excellence.
Overview
3
3
years of professional experience
Work History
Team Manager
Firehouse Subs
12.2025 - Current
- Managed daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Oversaw inventory management, optimizing stock levels for peak performance.
- Implemented training programs that improved employee retention and engagement.
- Streamlined workflow processes, reducing wait times and enhancing customer satisfaction.
- Led conflict resolution initiatives, fostering a positive work environment among staff.
- Conducted performance evaluations, providing constructive feedback to team members.
- Led employee relations through effective communication, coaching, training, and development.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Sales Manager
Champion Preferred Automotive
08.2024 - 01.2026
- Developed and executed sales strategies to enhance customer engagement and retention.
- Trained and mentored sales team members to improve product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for growth and competitive positioning.
- Collaborated with marketing teams to design promotional campaigns aligned with sales objectives.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
Cashier
Kroger
10.2023 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure smooth store operations.
- Promoted loyalty programs to enhance customer engagement and retention.
- Trained new staff on register operations and customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Lafayette Highschool
Lexington, KY05.2025
Skills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Performance coaching
- Motivational
- Team leadership
- Problem resolution
- Customer service
- Hiring and training
- Interpersonal relations
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Organization and prioritization
Timeline
Team Manager
Firehouse Subs
12.2025 - Current
Sales Manager
Champion Preferred Automotive
08.2024 - 01.2026
Cashier
Kroger
10.2023 - 07.2024
High School Diploma -
Lafayette Highschool