Madelynn Sutherland
Eden
Summary
I am a dynamic and detail-oriented professional with a strong background in customer service and security at Signal Security. Proven ability to enhance safety protocols while delivering superior service. Skilled in incident reporting and cash management, consistently achieving high customer satisfaction through effective communication and problem-solving.
Additionally, a hard working business and accounting student with keen understanding of market analysis and strategic planning. Determined individual who works full time while pursuing her degree.
Overview
5
5
years of professional experience
Work History
Security Officer
Signal Security
01.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Restaurant Worker
Pita Gourmet
05.2023 - 01.2025
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
CAS Worker
SUNY Geneseo
09.2024 - 12.2024
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained excellent work and service while simultaneously working full time towards a business degree
- Worked within early hours of the morning despite having a day full of classes ahead of me
- Gained excellent relationships due to my kindness and hard work ethic within the job
Delivery Driver
Doordash
09.2022 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
Customer Service Worker
Two Scoops Ice Cream
08.2020 - 05.2023
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
Lifeguard
Hamburg Town Recreation
05.2021 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
Bachelor of Science - Business And Accounting
SUNY Geneseo
Geneseo, NY05-2026
High School Diploma -
Eden High School
Eden, NY06-2022
Skills
- Financial analysis
- Cash management
- Microsoft Excel
- Customer service
- Data entry
- Report writing
- Incident reporting
- General security
- Detail-oriented
- Superior customer service
- Electronic surveillance
Timeline
Security Officer
Signal Security
01.2025 - Current
CAS Worker
SUNY Geneseo
09.2024 - 12.2024
Restaurant Worker
Pita Gourmet
05.2023 - 01.2025
Delivery Driver
Doordash
09.2022 - 09.2023
Lifeguard
Hamburg Town Recreation
05.2021 - 08.2021
Customer Service Worker
Two Scoops Ice Cream
08.2020 - 05.2023
Bachelor of Science - Business And Accounting
SUNY Geneseo
High School Diploma -
Eden High School
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