Madhav Budhathoki
Pittsburg,CA
Summary
Hard working Certified Medical Assistant/Manager possessing excellent patient care, managerial and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfy customer needs and meeting office demands. 9 years of medical assistant and 13 years of managerial experience. Graduated with Masters Degree in Healthcare Management with 4.0 GPA.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Kaiser Permanente (Adult and Primary Care Medicine and Endocrinology)
Martinez, Ca
04.2014 - Current
- Supervise and train new medical assistants
- Interview and engage patients to obtain medical history, chief complaints, and vital signs
- Assist physicians with rooming patients and procedures
- Assist with diagnostic testing by collecting and packaging biological specimens for laboratory analysis.
- Keep facility stocked with necessary supplies, equipment and instruments.
- Answer phones, schedule appointments and manage patient flow while greeting visitors in a professional manner.
- Inspect equipment to ensure proper working order prior to use on patients.
Manager
Sayani Corporation
Concord, Ca
04.2010 - Current
- Recruited and hired qualified candidates to fill open positions
- Conducted regular meetings with the staff to discuss progress and identify areas of improvement
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Train employees on additional job positions to maintain coverage of roles
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Initiated new projects that resulted in increased productivity across all departments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained adequate staffing to meet objectives within budget.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Care Aide
Chateau at Poet's Corner
Pleasant Hill, CA
08.2013 - 04.2014
- Assisted clients with daily activities such as bathing, dressing, and grooming
- Record client status, progress and challenges in logbooks and reports
- Recorded patients’ vitals
- Helped clients get in and out of beds and wheelchairs.
Education
Master of Business Administration in Healthcare Management -
California Coast University
09-2023
Bachelor of Business Administration in Healthcare Management -
California Coast University
01-2022
Associate of Arts -
Heald College
04-2013
Associate in Applied Science Degree in Medical Assisting -
Heald College
07-2012
Skills
- Expert in PowerPoint, MS Word, and Excel
- Inventory management
- Operations Management
- Policy Development
- Staff Training
- Scheduling and Calendar Management
- Proficient in English, Nepali, Hindi, Urdu, and Panjabi
- Customer Service
- Workforce Management
- Presentation Design
- Project Management
- Conflict Management
Life Experiences
- Team captain of Delta X soccer team, Pittsburg, Ca: I provide leadership for the team in the change room and on the pitch. I lead, support, and motivate the players. I encourage and inspire them, especially when we lose a game. I encourage the team to attend all training sessions and ensure that all team players wear the correct kit. In situations involving disagreement or argument, I deescalate the situation by being a calming presence for my team as well as the opposing team.
- I train and teach soccer skills to my 8 years old son who is in a junior soccer team. I teach him that there is no failure, only learning to get better and winning.
Affiliations
- Soccer (won several tournaments)
- Table Tennis
- Basketball
- Cricket
Accomplishments
HealdHeald
- Best Employee (Sayani Corporation)
- Summa Cum Laude (4.0 GPA)
Languages
Nepali
Native/ Bilingual
English
Full Professional
Hindi
Full Professional
Panjabi
Full Professional
Urdu
Professional
Timeline
Medical Assistant
Kaiser Permanente (Adult and Primary Care Medicine and Endocrinology)
04.2014 - Current
Personal Care Aide
Chateau at Poet's Corner
08.2013 - 04.2014
Manager
Sayani Corporation
04.2010 - Current
Master of Business Administration in Healthcare Management -
California Coast University
Bachelor of Business Administration in Healthcare Management -
California Coast University
Associate of Arts -
Heald College
Associate in Applied Science Degree in Medical Assisting -
Heald College
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