Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madhavi Cheruvu

Columbus,OH

Summary

Hardworking and passionate job seeker eager to secure entry-level Business Analyst position. Professional with over 6 years of experience in Payment processing, gathering requirements and collaborating with stake holders. Driven by a passion for operational excellence and meticulous attention to detail.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Payments Operations Analyst

FISERV
02.2022 - 08.2023
  • Spearheaded daily remittance transactions, ensuring accurate and timely payment processing while managing multiple projects in a high-pressure environment
  • Maintained and updated electronic files, addressing client inquiries related to payments and facilitating the conversion from paper to electronic payments.
  • Developed and executed complex payment queries and managed data using advanced Excel and SQL skills to drive operational efficiency.
  • Created and refined reports to enhance payment processing and client interactions.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.

Business Process Analyst

Fiserv
08.2019 - 09.2021
  • Resolved payment and eBill incidents, focusing on critical and high-value transactions to maintain organizational efficiency.
  • Generated detailed reports for data requests, ensuring adherence to data governance policies and leveraging SQL for complex data analysis.
  • Managed high-priority incidents involving confidential and high-dollar transactions, enhancing dispute resolution processes.
  • Delivered actionable insights and recommendations to internal teams, improving quality and operational procedures.
  • Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.

Fraud Dispute Specialist

Fiserv
09.2016 - 08.2019
  • Reviewed and analyzed dispute cases under network operating regulations, prepared rebuttal letters, and submitted chargebacks.
  • Maintained up-to-date knowledge of Reg E and network-specific changes, ensuring accurate dispute management and compliance.
  • Coordinated with team members to provide meticulous and self-driven results in managing bank card dispute cases.
  • Followed all company policies and procedures to deliver quality work.

Education

Master of Science - Computer Science

Andhra University
India

Skills

Data Analysis using SQL & Excel Macros

Software Development Lifecycle

Agile Methodology

Jira

Microsoft Visio

Project Management

Requirements Definition

Analytical Skills

Cross-Functional Teamwork

Attention to Detail

Certification

  • Professional Scrum Master I

Timeline

Payments Operations Analyst

FISERV
02.2022 - 08.2023

Business Process Analyst

Fiserv
08.2019 - 09.2021

Fraud Dispute Specialist

Fiserv
09.2016 - 08.2019

Master of Science - Computer Science

Andhra University

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Madhavi Cheruvu