Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Madhu

Madhu

delhi,Delhi

Summary

Versatile professional with a track record of enhancing front desk operations at Navi Estate and boosting web traffic as a Freelancer. Excelled in guest relations and coded websites using HTML5 and CSS3, demonstrating exceptional problem-solving skills and technical proficiency. Proven ability to improve customer satisfaction and streamline processes.


Overview

3
3
years of professional experience

Work History

Front Desk Executive

Navi Estate
03.2023 - 09.2024

Handle scheduling and managed timely and effective allocation of resources and executives calendars.

  • Maintaining records: Keep track of records and documents.
  • Resolved customer complaints in a professional manner.
  • Providing exceptional customer service at the front desk.
  • Greeting visitors: Welcome guests with a smile and a friendly demeanor.
  • Answering calls: Take calls, and answer inquiries.
  • Sorting mail: Handle mail and other incoming correspondence.
  • Handling basic inquiries: Help customers with questions and concerns.
  • Performing light data entry: Enter data into systems as needed.
  • Monitoring employee attendance: Keep track of employee schedules.
  • Making calls: Contact employees, or potential employees.
  • Addressing Complaints: Resolve Customer Complaints.
  • Supervised the daily operations of the organization's front desk in the absence of the manager.

Tutor

C.G.M. Public School
06.2022 - 03.2023
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Used variety of teaching methods to successfully help wide range of students.

Web Developer

Freelancers
01.2022 - 02.2023
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Boosted web traffic by improving navigation and rectifying bottlenecks.
  • Performed unit testing of web applications and troubleshot issues.
  • Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.

Education

Master of Science - Computer Science

R.G.P.V University
Bhopal, M.P.
06-2019

Bachelor of Science - Computer Science

Jiwaji University
Gwalior, M.P.
05-2014

Skills

  • Document management
  • Problem-solving skills
  • Guest relations
  • Conflict and issue documentation
  • Meeting coordination
  • Sales support
  • File management
  • HTML5
  • CSS3
  • Bootstrap
  • JavaScript
  • jQuery
  • React
  • Web testing

Languages

Hindi
English

Interests

  • Participating in cultural exchange programs and homestays
  • Knitting and Crocheting
  • Reading
  • Yoga
  • Playing Sports

Timeline

Front Desk Executive

Navi Estate
03.2023 - 09.2024

Tutor

C.G.M. Public School
06.2022 - 03.2023

Web Developer

Freelancers
01.2022 - 02.2023

Master of Science - Computer Science

R.G.P.V University

Bachelor of Science - Computer Science

Jiwaji University
Madhu