Madhu Lavanya
Nashua
Summary
MS Dynamics CRM Consultant with 5+ years of experience in developing business solutions using .NET and SQL Server. Expert in Dynamics CRM 365, specializing in implementation, migration, customization, and integration. Proficient in Power Apps, ASP.NET, C#, and JavaScript for web application development. Skilled in building and integrating Power Virtual Agent chatbots with Dynamics 365 CRM, SharePoint, and Microsoft Teams. Experienced in security modules, CRM configuration, and data integration with SSIS. Strong in SQL Server management and object-oriented programming concepts. Adept at using data-driven insights to develop beautiful, functional solutions and impactful reports for stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MS Dynamics CRM Developer- Intern
Truist
08.2024 - 05.2024
- Developed and customized Microsoft Dynamics 365, focusing on CRM concepts and Portal module using JavaScript, HTML, jQuery, and CSS
- Managed full SDLC in a Safe Agile environment, creating functional design documents with direct stakeholder collaboration
- Automated tax filing and loan processing for NJEDA via the Customer Service CRM module
- Designed and implemented client-side extensions, technical design documents, and model-driven web portal apps integrated with Dynamics 365
- Automated workflows using Power Automate for events notification, data synchronization, and collection
- Customized Dynamics 365 CRM for business-specific needs such as creating entities, fields, and forms, and managed CRM integrations with Azure Active Directory
- Utilized XRM toolbox for fetch-XML queries, creating SSRS reports, and integrating Dynamics CRM with Azure Logic Apps and Web Jobs
- Managed CRM Service management module for ticket resolution and implemented security measures like Security roles and Field level security
- Developed Model driven Power apps for sales customer engagement and managed security roles for portal access
- Led production deployments, fixing issues, and was responsible for customer status reporting and issue tracking
- Implemented Power Automate workflows to extract Audit log data for compliance reviews and integrated Azure Service Bus for data validation and updates within Dynamics CRM.
MS D365 CRM Technical Consultant
Mazik Tech Solution Pvt Ltd.
01.2021 - 01.2023
- Discussing the requirements and getting the required inputs from the team and business
- Analyzing and developing the requirements in-terms of DB Design, API, and UI perspective
- Implementation of canvas apps, and workflows based on client expectations automates the business process
- Involved in API test automation using the Postman tool and VPN tool
- Created several plugins and workflows for enhancing the system and maintaining data integrity
- Developed several plugins for MS CRM forms for post updates and other Data manipulation activities
- The configuration of MS Dynamics CRM with Microsoft Outlook
- Used extensively jQuery & JavaScript for client-side validations and access data within the HTML controls
- Interacted with DB2 database within CRM Plugins
- Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa
- Worked on creating security roles for portal contacts to modify access to the web portal for different users
- Involved in analyzing and fixing the Defects
- Involved in daily scrum meetings to discuss daily progress in the project.
MS Dynamics CRM Developer
S&P Global
08.2018 - 12.2020
- Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM 2015, according to their business process
- Created several client-side extensions using JavaScript, CSS and HTML
- Customized MS CRM form On load, On Changes, Status changes events with JavaScript and jQuery
- Extensively Worked on Entity/Form/View Customizations including CRM forms, entities, attributes, views, ribbons & site maps
- Created custom ASP.NET pages and configured forms and views for new modules to be added to MS Dynamics CRM system
- Created several plugins and workflows for enhancing the system and maintain data integrity
- Developed at several plugins for MS CRM forms for post updates and other Data manipulation activities
- The configuration of MS Dynamics CRM with Microsoft Outlook
- Used extensively jQuery & JavaScript for client-side validations and access data within the HTML controls
- Interacted with DB2 database within CRM Plugins
- Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa
- Collected existing infrastructure information including Active Directory, SQL Server, and Reporting Server instance for implementation of MS Dynamics CRM system
- Participated in the team for up-gradation of Dynamic CRM from 2015 to 2016
- Interacted with third party web services like Credit Union and Equifax for customer credit information
- Provided end-users training for CRM system with post-deployment support.
Education
Computer Science -
Fitchburg State University
05.2024
Electrical Engineering -
KKR and KSR Institute of Technology
05.2018
Skills
- C#
- Power FX
- JavaScript
- Python
- Power Apps
- Power Automate
- Power BI
- Power Virtual Agents
- Power Pages
- HTML
- CSS
- JQuery
- Bootstrap
- XML
- JSON
- Dataverse (CDS)
- Custom Connectors
- REST APIs
- LINQ
- Plugins
- GitHub
- Azure DevOps
- Visual Studio
- Visual Studio Code
- Jupyter Notebook
- SQL Server
- Azure SQL Database
- SQL Lite
- ASPNet
- ASPNet MVC
- Power Apps Solution Checker
- Power Apps Test Frameworks
Certification
- Microsoft Certified: Power Platform Functional Consultant Associate
- Microsoft Certified: Power Platform Fundamentals
- Microsoft Certified: Azure Fundamentals
Timeline
MS Dynamics CRM Developer- Intern
Truist
08.2024 - 05.2024
MS D365 CRM Technical Consultant
Mazik Tech Solution Pvt Ltd.
01.2021 - 01.2023
MS Dynamics CRM Developer
S&P Global
08.2018 - 12.2020
Computer Science -
Fitchburg State University
Electrical Engineering -
KKR and KSR Institute of Technology