MADHURI ADAPA
FREMONT,CA
Summary
Certified Salesforce Administrator with over 2 years of experience in user and license management, workflow automation, and data integrity. I am skilled in gathering and analyzing requirements, creating and maintaining reports and dashboards, and delivering user training. Adept at improving Salesforce data quality and accuracy, resolving discrepancies, and implementing process enhancements to optimize CRM performance. Collaborates cross-functionally to align data management with organizational goals, ensuring system compliance and best practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Childcare Operations and Marketing Administrator
Nurturekids Montessori Preschool
San Francisco, CA
03.2023 - Current
- Streamlined operations for three locations using Brightwheel, achieving 100% accuracy in user accounts, attendance, and billing systems
- Increased enrollment by 25% by executing target marketing campaigns and organizing community events
- Enhanced decision-making by creating detailed operational reports, driving a 20% improvement in efficiency metrics
- Conducted training sessions on Brightwheel functionalities, improving staff proficiency and reducing operational errors
CRM Administrator
Leanpitch Technologies
India
04.2020 - 05.2022
- Boosted sales team performance by 30% through the development of actionable dashboards and workflow optimizations in Zoho CRM
- Automated key CRM processes, saving 25% of manual effort and enhancing overall team productivity
- Delivered comprehensive CRM training to cross-functional teams, increasing platform adoption rates by 40%
- Managed bulk data imports and governance, ensuring 100% compliance with organizational data policies
Associate System Engineer- Sap Basis Administrator
IBM India Pvt Ltd
India
07.2016 - 05.2018
- Improved system uptime to 99% by implementing proactive monitoring and routine maintenance tasks
- Resolved over 200 ITSM tickets within SLA, achieving a 98% satisfaction rate
- Optimized release activities by reducing deployment downtime by 15% through cross-functional collaboration
- Ensured strict adherence to security protocols while managing user accounts and role assignments
Education
MBA - Marketing and Operations
Woxsen University
India05.2020
B. TECH - Computer Science
JNTUK
India05.2016
Skills
- User and license management
- Workflow automation
- Data quality improvement
- Duplication management
- Development of training materials
- User adoption strategies
- CRM Platforms
- ERP Systems
- ITSM Tools
- Agile & Scrum Methodologies
- Salesforce administration
- Report generation
- Dashboard optimization
- Data governance
- Data validation
- User training
- Cross-functional collaboration
Certification
- Salesforce Certified Administrator (SCA), Super badge: Business Administration Specialist: Showcased proficiency in managing user accounts, reports, and dashboards.
- Certified System Administrator- ServiceNow (CSA)
- Certified Scrum Master (CSM)
Timeline
Childcare Operations and Marketing Administrator
Nurturekids Montessori Preschool
03.2023 - Current
CRM Administrator
Leanpitch Technologies
04.2020 - 05.2022
Associate System Engineer- Sap Basis Administrator
IBM India Pvt Ltd
07.2016 - 05.2018
MBA - Marketing and Operations
Woxsen University
B. TECH - Computer Science
JNTUK
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