Madison Barton
Conway,AR
Summary
Highly motivated customer service and client relations personnel with strong skills in communication, customer satisfaction, regulations compliance, with the flexibility to meet a wide variety of expectations in both individual and team oriented environment.
Overview
7
7
years of professional experience
Work History
Massage Apprentice
SPA'AH
Conway, AR
10.2023 - Current
- Ensured cleanliness of all equipment and supplies used in treatments.
- Recommended additional services based on customer's needs.
- Adhered to ethical standards when dealing with clients' personal information or concerns.
- Collaborated with other team members to create a positive experience for guests.
- Ensured that clients felt comfortable during their sessions with professional draping techniques.
- Communicated with clients to learn about physical condition and symptoms.
Massage Apprentice
Chiropractic Little Rock
Little Rock, AR
08.2023 - 10.2023
- Developed a professional rapport with clients through compassionate listening skills and positive attitude towards their well-being.
- Instructed patients on proper stretching exercises to increase flexibility, improve circulation and reduce muscle tension.
- Ensured that all equipment used was properly sanitized before use according to established protocols.
- Monitored patient progress during treatments to ensure desired results were achieved.
- Educated patients about the benefits of massage therapy for general health promotion.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
Massage Apprentice
Massage Envy
Conway , AR
05.2022 - 08.2023
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Promoted additional services and products available at the spa in order to increase revenue stream.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and various spa treatments
- Adhered strictly to all state laws governing massage therapy practice.
Massage Apprentice
Angles Touch Body and Wellness
Conway, AR
09.2022 - 12.2022
- Managed client records including notes about contraindications, allergies, treatments provided and progress made during sessions.
- Answered questions from potential customers regarding available services offered at the spa.
- Recommended additional treatments or products that could benefit a client's overall wellbeing.
- Adhered to all safety regulations set forth by governing bodies within the industry.
- Ensured client comfort throughout the session by adjusting table warmers and providing extra blankets when needed.
Spa Attendant
Massage Envy
Conway, AR
07.2022 - 09.2022
- Performed general cleaning duties such as vacuuming, dusting and sanitizing surfaces in the spa area.
- Restocked supplies such as lotions, creams, and oils.
- Responded to guest inquiries regarding spa services and products.
- Maintained a professional appearance at all times while on duty.
- Assisted with booking appointments and processing payments for services.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Assistant
Office Recruiters
Russelville , Arkansas
01.2022 - 02.2022
- Distribute free home COVID-19 tests
- Maintain sanitation to pandemics standards
- Assist patients in completing medical forms while adhering to HIPPA guidelines
- Ensure patients understand testing procedures
- Act as liaison between the practitioners and patients
COVID-19 Contact Tracer
AFMC
Little Rock, AR
08.2021 - 01.2022
- Complete data entry to facilitate case interview and elicit close contacts into CRM immediately after obtaining.
- Follow set protocol for contacting assigned newly diagnosed COVID-19 case patients and document contact attempts and timeframes.
- Explain the importance of contact tracing to prevent disease transmission and keep communities healthy.
- Leverage scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Maintain composure and patience in dealing with aggressive customers.
Sales Associate
Spirit Halloween
Conway, AR
10.2020 - 09.2021
- Wrap items and bag purchases properly
- Complete daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Learn roles of other departments to provide coverage and keep store operational.
- Inspect items for damage and obtain replacements for customers.
- Create retail displays to highlight particular products and drive sales according to corporate strategy.
Online Personal Shopper
Walmart
Conway, AR
01.2021 - 05.2021
- Maintain positive relationships with grocery store personnel by being consistently professional and friendly.
- Fulfill orders quickly while ensuring all items arrive safely
- Deliver groceries to customers vehicles efficiently while exercising caution in inclement weather
- Answer calls quickly to ensure customer satisfaction.
- Text numbers from the store phone to send out survey requests.
- Maintained a five star customer rating.
Cashier
Mcdonalds
Searcy, AR
12.2018 - 03.2019
- Operate cash register, collect payments and provide accurate change.
- Process all sales transactions accurately and promptly to prevent long customer wait times.
- Restock supplies, toiletries, liners and soaps.
- Educate customers on special pricing opportunities and company offerings.
Sales Representative
JCPenney
Searcy, AR
10.2017 - 08.2018
- Welcome and help customers find specific products, answer questions, assist with signing up for rewards programs and offer advice.
- Resolve issues regarding customer complaints and escalate worsening concerns to store manager for remediation.
- Train new team members in cash register operation, stock procedures and customer service.
- Assist managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Assist senior leadership by processing in store credit card applications within anticipated timeframes.
Education
Some College (No Degree) - Psychology
University of Central Arkansas
Conway, ARGED -
Arkansas Department of Education
Little Rock, AR02.2018
Skills
- Well versed with Microsoft applications
- Detail oriented
- Great interpersonal skills with customers and patients
- Managing multiple tasks at once
- Time management
- Creative problem solving
- HIPAA compliance
- Customer Service
Timeline
Massage Apprentice
SPA'AH
10.2023 - Current
Massage Apprentice
Chiropractic Little Rock
08.2023 - 10.2023
Massage Apprentice
Angles Touch Body and Wellness
09.2022 - 12.2022
Spa Attendant
Massage Envy
07.2022 - 09.2022
Massage Apprentice
Massage Envy
05.2022 - 08.2023
Assistant
Office Recruiters
01.2022 - 02.2022
COVID-19 Contact Tracer
AFMC
08.2021 - 01.2022
Online Personal Shopper
Walmart
01.2021 - 05.2021
Sales Associate
Spirit Halloween
10.2020 - 09.2021
Cashier
Mcdonalds
12.2018 - 03.2019
Sales Representative
JCPenney
10.2017 - 08.2018
Some College (No Degree) - Psychology
University of Central Arkansas
GED -
Arkansas Department of Education