Madi Fitt
USA
Summary
Dynamic and results-driven professional with extensive experience in project and operational management, sales operations, and team leadership. Currently overseeing operations at The Green Plug, delivering strategic reports and analytics, building efficient workflows, and managing team performance to ensure seamless execution from sales through project completion. Recognized for creating scalable processes, mentoring staff, and fostering collaboration to achieve organizational goals. Proficient in pipeline management and risk assessment, with a proven track record of improving operational efficiency, driving customer satisfaction, and supporting growth initiatives through data-driven solutions and 24/7 commitment.
Overview
4
4
years of professional experience
Work History
Operations Manager
The Green Plug
12.2024 - Current
- Developed and implemented end-to-end workflows, including processes from point of sale through installation and project closeout, ensuring seamless operations and enhanced efficiency.
- Created comprehensive reports and analytics to track team performance, project progress, and operational metrics, enabling data-driven decision-making.
- Managed daily tasks and priorities for a multidisciplinary team, maintaining alignment with organizational goals and timelines.
- Designed and documented operational pipelines, optimizing resource allocation and reducing turnaround times.
- Trained and onboarded the new Sales Manager, providing mentorship and ensuring a smooth integration into the company’s operations.
- Led and participated in special projects as needed, demonstrating adaptability and a commitment to organizational success.
- Maintained 24/7 availability to address team and client needs, ensuring uninterrupted operations and customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors, suppliers, and subcontractors.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Sales Manager
The Green Plug
10.2023 - Current
- Identified potential clients and scheduled appointments for sales representatives through targeted outreach, leading to productive follow-up
- Built trust and qualified customers' interest levels through the effective use of scripts and meaningful conversations, ensuring high-quality lead generation
- Rescheduled appointments to accommodate clients' needs, maintaining flexibility and a customer-centric approach
- Collaborated with sales representatives to streamline the appointment-setting process, enhancing overall efficiency and improving client satisfaction
Project Manager
Surf Clean Energy
10.2021 - 07.2023
- Managed20-30 installation projects monthly, consistently delivering on time and within scope and budget constraints
- Assisted in defining project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility
- Developed and maintained detailed project plans using Salesforce CRM to monitor and track progress, ensuring alignment with project goals
- Managed changes to project scope, schedule, and costs through appropriate verification techniques, maintaining project integrity and stakeholder satisfaction
- Performed comprehensive risk management to identify, assess, and minimize potential risks, ensuring smooth project execution
- Delegated project tasks effectively based on team members' strengths and experience levels, optimizing performance
- Attended conferences and training sessions to stay updated with industry trends and best practices
- Analyzed projects to ensure accurate scope and pricing, contributing to profitability and client satisfaction
Order to Cash Manager / Technical Sales PM
Surf Clean Energy
10.2021 - 07.2023
- Managed and trained a team of five, overseeing the entire order-to-cash process from initial sales intake to post-installation financial closure
- Administered financing portals to ensure accurate completion of stipulations, pricing, and documents, facilitating timely post-installation payments
- Oversaw the intake of30-40 new projects monthly, ensuring efficient processing and adherence to timelines and requirements
- Trained team members on daily tasks, enhancing efficiency and accuracy in financial transactions
- Established and nurtured relationships with six financing partners, ensuring effective collaboration and support for project financing
- Assisted sales representatives with inquiries and status updates, implementing new processes to optimize project intake and order-to-cash procedures
Executive Assistant to the Chief Financial Officer
COS Accounting
11.2020 - 10.2021
- Managed the CFO's calendar, appointments, social media, and client communications, acting as the primary point of contact
- Prepared detailed reports by collecting and analyzing financial information, providing valuable insights for decision-making
- Assisted the head accountant with administrative tasks, ensuring smooth departmental operations
- Supported the HR manager with recruiting and onboarding, coordinated employee performance meetings, and contributed to HR projects
- Coordinated and executed internal and external events and tradeshows, ensuring successful planning and execution
- Implemented two major software applications across the company, improving operational efficiency and automation for the tax season
Education
Ensign College
Salt Lake City, UTundefined
Chandler-Gilbert Community College
Chandler, AZSkills
- Microsoft Office365
- Google Suite
- Adobe Acrobat Pro DC
- Dropbox
- GoToMeeting
- WebEx Teams
- Salesforce
- Pipedrive
- Wrike
- Asana
- Smartsheet
- Mondaycom
- Zoho CRM
- ChatGPT
Timeline
Operations Manager
The Green Plug
12.2024 - Current
Sales Manager
The Green Plug
10.2023 - Current
Project Manager
Surf Clean Energy
10.2021 - 07.2023
Order to Cash Manager / Technical Sales PM
Surf Clean Energy
10.2021 - 07.2023
Executive Assistant to the Chief Financial Officer
COS Accounting
11.2020 - 10.2021
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Chandler-Gilbert Community College
Ensign College
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