Results-driven and goal-oriented professional with a proven track record of leadership and customer success. Adept at driving high-level business development and exceeding objectives through strategic planning and execution.
Overview
7
7
years of professional experience
Work History
Senior Hospitality Account Manager
WAV, LLC
06.2022 - Current
Close large, high volume deals
Coordinate customer success through cadence calls and anticipated needs
Consult clients with upcoming projects/opportunities
Lead follow up and customer onboarding
Maintain and grow relationships with existing customer base
Oversee rollouts upwards of $1M with the largest brand names in Hospitality/EDU vertical markets
Utilize CRM platforms for forecasting, data entry, record tracking
Project Management
Rahall's LLC
01.2017 - 07.2022
Lead small teams towards project set up and goal completion.
Maintained effective and concise communication with foremen and client(s).
Material and inventory stock positioning
Worked collaboratively towards customer satisfaction and success.
Education
Bachelor of Arts - English, Writing & Communications
University of Massachusetts Dartmouth
Dartmouth, Massachusetts
06.2022
Associate's Degree - Communications
Massachusetts Bay Community College
Wellesley Hills, Massachusetts
06.2020
Skills
High Level Account Management
Business Development
Client/Vendor relations
CRM proficiency (NetSuite, SalesForce)
Microsoft Office365
Time management
References
Mark Rahall, Founder, Rahall's LLC, 617-415-8823
Matthew O'Connell, Branch Manager, Speedway LLC, 617-519-1104
Timeline
Senior Hospitality Account Manager
WAV, LLC
06.2022 - Current
Project Management
Rahall's LLC
01.2017 - 07.2022
Bachelor of Arts - English, Writing & Communications