Madi Skidmore
Summary
Dedicated, adaptable, and proactive, with the ability to learn quickly. A strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support their goals. I am experienced in customer service, processing transactions, setting up appointments, and handling cash. Proficient in technology, paying attention to detail, and supporting customers with knowledgeable assistance. I am a motivated employee, eager to expand my skills, and exceed in my work. Strengths lie in strong organizational skills, the ability to multitask, and maintaining a professional demeanor under pressure.
Overview
4
4
years of professional experience
Work History
Client Service Representative
Sun Valley Animal Hospital
Indian Trail, North Carolina
01.2026 - Current
- Assisted clients with appointment scheduling and service inquiries.
- Managed patient records using veterinary software systems.
- Educated pet owners on wellness and preventive care options.
- Coordinated communication between veterinarians and clients effectively.
- Resolved client concerns and complaints in a professional manner.
- Maintained a clean and organized reception area for visitors.
- Supported team members in daily operations and customer service tasks.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Verified accuracy of data entered into company systems.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Collected samples for laboratory testing, ensuring accurate handling protocols.
- Assisted veterinarians/ vet techs in handling animals.
Receptionist
Blo Salon
Charlotte, Nc
07.2025 - 12.2025
- Greeted clients warmly and ensured a positive salon experience.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Assisted clients with product selections and recommendations.
- Processed payments and managed cash register transactions efficiently.
- Coordinated communication between stylists and clients for seamless service flow.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Sales Associate
Primark
Concord, North Carolina
03.2024 - 06.2025
- Adhered to company initiatives and achieved established goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered incoming telephone calls to provide store, products and services information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Receptionist/Hair Salon Assistant
Asha Salon & Spa
Rockford, IL
01.2023 - 03.2024
- Greeted visitors and managed front desk operations in a busy office environment.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Coordinated package deliveries and managed incoming and outgoing mail efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Barista
Starbucks
Charlotte, NC
12.2021 - 12.2022
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Operated cash register, collected payments and provided accurate change.
- Supported highest standards of conduct and service to support company reputation.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Listened to customer desires and needs to recommend optimal products.
- Resolved customer disputes with tact and professionalism.
- Greeted over a hundred customers daily, answered questions and recommended drinks and pastries.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized official and off-menu coffee and tea preparations.
- Created complex, hand-crafted beverages based upon customer preferences.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
Education
Associate of Applied Science - Cosmetology
Tricoci Univeristy of Beauty Culture
Rockford, IL03-2024
High School Diploma -
North Mecklenburg High School
Huntersville, NC06.2021
Skills
- Written and oral communication skills
- Listening skills
- Customer and service-oriented
- Reliable and punctual
- Negotiation tactics
- Calm under pressure
- Merchandising knowledge
- Money handling
- POS system operation
- Strong work ethic
- Speedy and efficient
- Friendly
- Reliable
- Energetic
Timeline
Client Service Representative
Sun Valley Animal Hospital
01.2026 - Current
Receptionist
Blo Salon
07.2025 - 12.2025
Sales Associate
Primark
03.2024 - 06.2025
Receptionist/Hair Salon Assistant
Asha Salon & Spa
01.2023 - 03.2024
Barista
Starbucks
12.2021 - 12.2022
High School Diploma -
North Mecklenburg High School
Associate of Applied Science - Cosmetology
Tricoci Univeristy of Beauty Culture