Madison Clayton
Belle Chasse,LA
Summary
Customer-oriented team member with strong background in customer relations and sales techniques. Seamlessly provides excellent customer service and assists guests in friendly, courteous manner. Committed to leaving a great, lasting impression.
Overview
3
3
years of professional experience
Work History
Hotel Receptionist
Grenoble House
New Orleans, LA
03.2024 - Current
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
Hooters Girl
Hooters Westbank
Gretna, LA
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Lead Server
Zea Rotisserie & Bar
Harvey, LA
11.2023 - 04.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Veterinary Receptionist
Quality Pet Care
Gretna, LA
09.2023 - 01.2024
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Sales Representative
Vector Marketing
Metairie, LA
07.2023 - 09.2023
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Supervisor
Furniture Mart
Gretna
04.2023 - 07.2023
- Researched furniture materials and suggested pieces to clients based on budget and want
- Communicated with clients to find and design layout best suited for client needs and location
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
Hostess
BRG Hospitality
New Orleans, LA
01.2023 - 03.2023
- Worked with OpenTable to document reservations and communicated changes to guests
- Used cash registers and credit card machines to cash out customers
- Kept close eye on customers to quickly spot leaving guests and clear tables for future customers
Retail Sales
Zea Rotisserie & Bar
Harvey
03.2021 - 01.2023
- Took to-go and catering orders in person and by phone and used a POS system
- Brought out curbside orders and delivered catering orders
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Hostess
Zea Rotisserie & Bar
Harvey
03.2021 - 01.2023
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Assigned customers to tables suitable for needs and restaurant section rotation
- Took reservations by phone, answered customer questions and informed of accurate wait times
Education
GED -
Belle Chasse High School
Belle Chasse, LA10.2021
Skills
- Operational Efficiency
- Delivery Arrangements
- Cold-calling
- Guest Accommodations
- Cash and Transaction Handling
- Sales and Marketing
- Time Management
- Relationship Building
- Training and Development
- Complex Problem-Solving
- Customer Service & Sales Certified
Timeline
Hooters Girl
Hooters Westbank
04.2024 - 08.2024
Hotel Receptionist
Grenoble House
03.2024 - Current
Lead Server
Zea Rotisserie & Bar
11.2023 - 04.2024
Veterinary Receptionist
Quality Pet Care
09.2023 - 01.2024
Sales Representative
Vector Marketing
07.2023 - 09.2023
Supervisor
Furniture Mart
04.2023 - 07.2023
Hostess
BRG Hospitality
01.2023 - 03.2023
Hostess
Zea Rotisserie & Bar
03.2021 - 01.2023
Retail Sales
Zea Rotisserie & Bar
03.2021 - 01.2023
GED -
Belle Chasse High School