Madie Borstel
Panama City,FL
Summary
Barista Manager with a proven track record at The Press, enhancing customer satisfaction and streamlining operations for increased efficiency. Expert in espresso machine operation and exceptional at team building, I've significantly improved service speed andencouraged an environment of continuous learning. Skilled in health and safety compliance, my leadership has directly contributed to a loyal customer base and a highly motivated team.
Overview
2
2
years of professional experience
Work History
Barista Manager
The Press
02.2023 - Current
- responsible for answering the phone to schedule pick up orders, and organizing events.
- elevated work atmosphere by maintaining positive relationships with coworkers.
- Provided ongoing coaching and support to team members to create an environment of continuous learning and development.
- Restocked and cleaned stations to maintain cleanly and operable standards.
- Strengthened team workmanship by recognizing outstanding performance, offering constructive feedback, and encouraged open communication
- Maintained high standards of food safety by enforcing strict adherence
- Handled and resolved customer issues promptly and respectfully to ensure the customer feels important, and ensure loyalty to the coffee shop.
- Memorized ingredients and recipes for wide variety specialty drinks.
Cashier
Burlington
08.2022 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- ensured customer satisfaction by providing quick and accurate cash transactions.
- Provided backup support for other departments when needed .
Education
High School Diploma -
Gulf Coast State College
Panama City, FL05-2022
Skills
- Profit and loss
- Serve customers
- practice handling confidential information
- efficient at handling multiple tasks
- ability to handle high pressure situations
- Health and safety compliance
- Problem-solving abilities
- Multitasking
- Reliability
- Cash Handling
- Food Preparation
- Team building
Timeline
Barista Manager
The Press
02.2023 - Current
Cashier
Burlington
08.2022 - 11.2022
High School Diploma -
Gulf Coast State College
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