Madilyn Fox
Waveland,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Nothing is more rewarding than caring for animals and spending time with them. Very passionate about animals of all types, from terrestrial animals to marine animals.
Overview
19
19
years of professional experience
Work History
Independent Contractor – Delivery
Spark
07.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
- Analyzed customer feedback to gather input and identify areas required for improvement.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Consulted with customers to assess needs and propose optimal solutions.
Stranding Internship
Institute for Marine Mammal Studies
01.2024 - 04.2024
- Cared for stranded/cold-stunned sea turtles
- Prepared diets for sea turtles
- Restrained sea turtles for vet procedures
- Responded to stranding calls for dolphins/ sea turtles
- Dolphin Necropsies
- Water quality
- Sea turtle records
- Cross-train with Aquatics, research, veterinarian, and animal care teams- Prepared diets for dolphins and other marine life, fed dolphins/ sting rays, and several species of fish/ reptiles
- Photo-identify dolphins on research boat.
Independent Contractor – Personal Shopper
Instacart
04.2018 - 12.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Consulted with customers to assess needs and propose optimal solutions.
Assistant Cashier
Costco
06.2016 - 04.2018
- Assist cashiers
- Cashier
- Customer service
- Prepared food at the Food court
- Assist in the Bakery with packaging products
- Loss Prevention
- Developed strong multitasking skills by simultaneously managing multiple customers'' requests while maintaining accuracy in cash handling.
- Established trusting relationships with regular customers through friendly interactions and personalized assistance during their shopping experience.
Independent Contractor – Personal Shopper
Instacart
09.2014 - 03.2016
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
- Analyzed customer feedback to gather input and identify areas required for improvement.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Consulted with customers to assess needs and propose optimal solutions.
Reptile/ Aquatic Specialist / Customer Advisor
Petco
07.2010 - 03.2014
- Maintain fresh and saltwater aquariums
- Water quality for fresh and saltwater
- Maintain records for water quality
- Cared for fresh and saltwater fish
- Cared for reptiles
- Customer service
- Educated customers on care for animals
- Stock products
- Cashier
- Open/close animal departments
- Inventory
Quality Assurance Technician
Check Disc Labs
03.2009 - 08.2009
- Tested DVDs for issues with sound, text, language, and quality of the film
- Reported issues found in DVDs
- Performed thorough inspections of incoming materials and outgoing products.
Team Leader / Reptile Specialist
Petco
05.2005 - 03.2008
- Managed Store and employees
- Cashier
- Clean and cared for animals
- Customer service
- Stocked products
- Store Inventory
- Open/ Close store
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Marine Science Masters degree program -
Unity College
Unity, Maine06.2024
Marine Biology and Sustainable Aquaculture Bachelor's degree -
Unity College
Unity, Maine12.2022
Medical Coding Certificate -
Delgado Community College
New Orleans, Louisiana08.2019
Marine Biology Major -
Los Angeles Valley College
Valley Glen, California06.2012
Marine Biology Major -
Mesa College
San Diego, California01.2007
Marine Biology Major -
Glendale Community College
Glendale, California12.2002
High School Diploma -
John Burroughs High School
Burbank, California06.2001
Skills
- Client Relationship Building
- Workload Management
- Safety Compliance
- Marine Biology Knowledge
- Marine Conservation Strategies
- Water quality management
- Aquatic Animal Care
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Research and analysis
Accomplishments
- Bachelor's degree in Marine Biology from Unity College
- Volunteer for the Mississippi Aquarium
- PADI Scuba Certified 2023
- Digital Badge for Climate change adaptation and mitigation in fisheries and aquaculture from FAO e-learning Academy
- NOAA level 1 Entanglement Response certification
- Certificate for Medical Coding Delgado Community College
- Associate of Science degree in Biology
- High School Diploma
- Volunteered for the California Wildlife Center and Heal the Bay.
- Honor Roll in Middle School and High School from 1996-2001.
- MS Word, PowerPoint, and Excel
- Microsoft Office
- Cornerstone
- Photoshop
- Photography 10+ years
Timeline
Stranding Internship
Institute for Marine Mammal Studies
01.2024 - 04.2024
Independent Contractor – Delivery
Spark
07.2022 - Current
Independent Contractor – Personal Shopper
Instacart
04.2018 - 12.2023
Assistant Cashier
Costco
06.2016 - 04.2018
Independent Contractor – Personal Shopper
Instacart
09.2014 - 03.2016
Reptile/ Aquatic Specialist / Customer Advisor
Petco
07.2010 - 03.2014
Quality Assurance Technician
Check Disc Labs
03.2009 - 08.2009
Team Leader / Reptile Specialist
Petco
05.2005 - 03.2008
Marine Science Masters degree program -
Unity College
Marine Biology and Sustainable Aquaculture Bachelor's degree -
Unity College
Medical Coding Certificate -
Delgado Community College
Marine Biology Major -
Los Angeles Valley College
Marine Biology Major -
Mesa College
Marine Biology Major -
Glendale Community College
High School Diploma -
John Burroughs High School