Madilyn Mitchell
PetSmart
Kenmore,NY
5
years of professional experience
Organized retail professional prepared to excel in management. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Detail-oriented pet care specialist skilled in multitasking and problem-solving. Experience in maintaining pet health and collaborating with team members to enhance customer satisfaction. Eager to leverage organizational skills to support a thriving pet care environment.
Work History
Pet Care Specialist
3 Years 5 Months- Provided daily care and support for pets, ensuring their well-being and comfort.
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained clean and organized pet habitats, promoting health and safety standards.
- Collaborated with team members to execute store promotions, boosting customer engagement.
- Executed routine cleaning procedures to maintain store cleanliness and hygiene standards.
- Handled animals safely and remained calm in different situations.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Collaborated with veterinarians to address any health concerns or emergencies promptly.
Key Holder/Manager
10 Months- Supported inventory management by conducting regular stock checks and maintaining accurate records.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Trained new staff on operational procedures and best practices to ensure consistency in service delivery.
- Led opening and closing procedures, ensuring secure handling of cash and safeguarding store assets effectively.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store. Cleaned bathrooms, main office and break room routinely.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Received various shipments, including hard goods, food items (shelf, frozen and refrigerated foods).
Education
High School Diploma
Skills
Animal handling expertise
Customer service
Effective communication
Organizational skills
Multitasking
Problem-solving abilities
Analytical thinking
Adaptability and flexibility
Team building
Attention to detail
Cleaning and sanitizing
Sweeping and mopping
Chemical handling
Sanitation practices
Dusting techniques
Quality assurance
Timeline
Pet Care Specialist
PetSmart
03.2023 - CurrentRead More
Key Holder/Manager
Dollar General
11.2021 - 09.2022Read More
Pine Valley Central School
High School Diploma
Read More