Madilyne Duffy
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Senior Processer
Liberty1 Financial
11.2025 - 06.2026
- Analyze credit profiles, income, debt to income ratios to determine loan eligibility
- Screened and prequalified clients for personal and consolidation loans through high-volume inbound/outbound calls, ensuring alignment with lending criteria
- Pivot non qualified borrowers into debt resolution programs, maximizing conversion and revenue
- Explained loan and debt relief options, compliance requirements, and expectations to enhance borrower understanding and satisfaction
- Coordinated final interviews, documentation, and processing for funding or enrollment, streamlining the client onboarding experience
Debt Account Manager
LCO Financial Services
04.2020 - 11.2025
- Generated 3M+ in recovered revenue through high volume client engagement and negotiation
- Managed 30+ daily client interactions, achieving high conversion and resolution rates
- Cultivated long-term client relationships through multi-channel communication
- Skilled in handling sensitive financial conversations and objection resolution
Sales Associate
Nordstrom
01.2018 - 03.2020
- Delivered tailored customer experiences in a fast paced retail environment.
- Exceeded sales goals through deep product knowledge and relationship building.
- Handled high dollar clients with professionalism and discretion.
- Exceeded sales goal by 150%
Corps member
American National Civilian Community Corps
10.2013 - 08.2014
- First Aid, CPR, AE
- Disaster Relief Services
- Connected local communities by submitting press releases to local media outlets about the team's project; featured in several newspaper articles and newsletters.
- Americorps NCCC is a team based, service program that works in addressing areas of unmet human and infrastructural needs across American communities. Working alongside both governmental and non governmental agencies alike, service categories include; environmental conservation, infrastructure repair, disaster relief and preparedness, education, and community.
Education
Undergraduate -
Lac Courte Oreilles College
Lac Courte Oreilles, WiHigh School Diploma -
Hayward High School
Hayward, WiGeneral -
Wisconsin National Guard Challenge Academy
Fort McCoy, WiSkills
- Loan analysis
- Compliance management
- Financial negotiation
- Client assessment
- Customer relationship management
- Problem solving
- Relationship building
Timeline
Senior Processer
Liberty1 Financial
11.2025 - 06.2026
Debt Account Manager
LCO Financial Services
04.2020 - 11.2025
Sales Associate
Nordstrom
01.2018 - 03.2020
Corps member
American National Civilian Community Corps
10.2013 - 08.2014
Undergraduate -
Lac Courte Oreilles College
High School Diploma -
Hayward High School
General -
Wisconsin National Guard Challenge Academy