Madina Abdiwahid
Kansas City,KS
Overview
10
10
years of professional experience
Work History
Unarmed Security Officer/ Receptionist
First Coast Security
Kansas City, MO
01.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
U.S. Bank
Kansas City, MO
05.2022 - 01.2023
- Managed inbound customer interactions across calls, email, and live chat with professionalism and efficiency.
- Listen to customers, understand their needs, and resolve customer issues
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Ensure first call resolution through problems solving and effective call handling
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize knowledge base and training to accurately answer customer questions.
Childcare Provider
DHHS
Omaha, NE
06.2020 - 08.2021
- Supervised and supported child's physical needs, providing assistance when necessary.
DSP (Direct Support Professional)
Developmental Disability Center of Nebraska
Omaha, NE
05.2020 - 05.2021
- Provide supervision and guidance for individual’s during skills building activities.Assist in the implementation of individual planned program goals for each participant.helping individuals with daily activities.
DSP (Direct Support Professional)
Autism Center of Nebraska
Omaha, NE
09.2018 - 05.2020
- Provide supervision and guidance for individual’s during skills building activities.Assist in the implementation of individual planned program goals for each participant.helping individuals with daily activities.
DSP (Direct Support Professional)
iic
Omaha, NE
06.2018 - 09.2018
- Provide supervision and guidance for individual’s during skills building activities.Assist in the implementation of individual planned program goals for each participant.helping individuals with daily activities.
Teaching Assistant
Get Ready Set Grow Childcare
Omaha, NE
10.2017 - 03.2018
- Developed engaging programs to promote children's learning.
- Managed and maintained secure environments for children under supervision.
- Plan and oversee meal and snack organization for children.
- Supported children in developing consistent hygiene routines.
Caregiver
Caring Heart Home Care
Kansas City, KS
03.2017 - 08.2017
- Provided support with daily hygiene, grooming, and dressing tasks.
- Managed housekeeping, laundry, and errands to optimize efficiency.
Loading/Unloading
UPS
Kansas City, MO
04.2015 - 06.2016
- Facilitated unloading of incoming trucks.
- Monitored incoming inventory levels.
- Supported loading of outgoing trucks.
- Organized inventory efficiently.
- Arranged materials efficiently.
Education
High school diploma - undefined
J.c Harmon high school
certificate - Culinary arts
kansas city kansas community college technical education center
Kansas City, KS05.2017
Skills
- Teamwork
- Strong work value
- Strong Work Ethic
- Positive Attitude
- Self-Confidence
- Direct Care
- Personal Care
- Direct Support
- Meal Preparation
- Laundry
- Caregiving
- Child care
- Home Care
- Teaching
- Customer service
- Live chat
- Computer skills
- Communication skills
- Microsoft Office
- Warehouse experience
- Assisted living
Timeline
Unarmed Security Officer/ Receptionist
First Coast Security
01.2024 - Current
Customer Service Representative
U.S. Bank
05.2022 - 01.2023
Childcare Provider
DHHS
06.2020 - 08.2021
DSP (Direct Support Professional)
Developmental Disability Center of Nebraska
05.2020 - 05.2021
DSP (Direct Support Professional)
Autism Center of Nebraska
09.2018 - 05.2020
DSP (Direct Support Professional)
iic
06.2018 - 09.2018
Teaching Assistant
Get Ready Set Grow Childcare
10.2017 - 03.2018
Caregiver
Caring Heart Home Care
03.2017 - 08.2017
Loading/Unloading
UPS
04.2015 - 06.2016
High school diploma - undefined
J.c Harmon high school
certificate - Culinary arts
kansas city kansas community college technical education center