Madina Kasimova

• Transaction Processing: Efficiently processed high volumes of cash, credit, and debit transactions, ensuring accurate payment handling and receipt generation. Handled returns, exchanges, and refunds in accordance with store policies.
• Customer Assistance: Provided excellent customer service by greeting customers, answering product-related questions, and resolving issues in a timely and friendly manner. Assisted with locating items and checking inventory availability.
• Cash Drawer Management: Managed the cash drawer throughout shifts, performing opening and closing procedures, balancing it at the end of the day with zero discrepancies. Maintained accuracy when handling large sums of cash.
• Point of Sale (POS) Operations: Used the store's POS system efficiently to process transactions, apply discounts, redeem gift cards, and scan promotional offers. Familiar with handling various payment methods and store loyalty programs.
• Product Knowledge: Stayed up-to-date on current promotions, sales, and new merchandise, providing product recommendations and upselling additional items based on customer needs.
• Team Collaboration: Worked closely with other team members to ensure smooth daily operations, restocked items, maintained a clean checkout area, and assisted with inventory tasks.
• Loss Prevention: Ensured store security by following loss prevention procedures, monitoring potential shoplifting activities, and reporting any suspicious behavior to management.
• Problem Resolution: Addressed and resolved customer complaints in a calm and professional manner, consistently ensuring customer satisfaction.

Key Achievements:

• Awarded “Employee of the Month” for outstanding customer service and efficient checkout operations.
• Maintained a 100% balanced cash drawer for [X] months consecutively, avoiding any financial discrepancies.
• Recognized for contributing to a positive customer experience, increasing repeat customer visits to the store.
• Successfully assisted in training new cashiers on store policies, POS systems, and customer service best practices.

• Transaction Processing: Efficiently handled a wide range of banking transactions including deposits, withdrawals, transfers, loan payments, and check cashing. Ensured that all transactions were accurate and adhered to bank policies and procedures.
• Customer Service: Greeted and assisted customers with inquiries regarding accounts, products, and services. Provided guidance on banking options such as savings accounts, checking accounts, loans, and credit cards.
• Account Management: Helped customers open new accounts, update account information, and resolve issues related to lost cards, fraud, and other account discrepancies.
• Cash Handling: Managed and balanced cash drawers with large amounts of money daily. Ensured that there were no discrepancies during end-of-day reconciliations by maintaining meticulous records.
• Cross-Selling: Actively engaged with customers to promote and cross-sell bank products and services such as credit cards, personal loans, and insurance, helping the branch meet its sales goals.
• Security Compliance: Followed all security procedures and regulations, including identifying and reporting suspicious activities such as potential fraud, counterfeit currency, or identity theft.
• ATM & Vault Operations: Assisted in ATM maintenance, including cash replenishment and troubleshooting issues. Supported the vault teller by conducting cash audits and ensuring accurate reporting.
• Problem Solving: Handled and resolved customer complaints and disputes in a professional manner, ensuring customer satisfaction and retention.
• Team Collaboration: Worked closely with other tellers and branch staff to ensure smooth daily operations and a high level of service.

Key Achievements:

• Consistently received positive feedback from customers for friendliness, accuracy, and speed of service.
• Recognized for maintaining a 100% accurate cash drawer and achieving error-free end-of-day balances.
• Played a significant role in exceeding branch sales targets by successfully cross-selling financial products.
• Trained and mentored new tellers, helping them adapt quickly to the bank’s procedures and standards.