Madina Rezaie
Pleasant Hill,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Onsite Wellness
Torrance, CA
02.2024 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Identified patients using proper procedures prior to specimen collection.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Phlebotomist
Contra costa medical career college
Antioch, CA
01.2022 - 04.2022
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Input medical and insurance information into database for inclusion in patient records.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Courtesy Clerk
Safeway
Concord, CA
05.2019 - 04.2020
- Greeted customers and provided assistance in locating items.
- Inspected customer bags to ensure no shoplifting occurred.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Organized backroom areas for efficient storage of merchandise.
- Assisted customers with product selection and answered questions about store policies.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Organized promotional displays to attract customers' attention.
- Provided excellent customer service by being friendly and courteous at all times.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Carried out special orders requested by customers promptly and efficiently.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Took unwanted items from checkout to proper location.
- Escorted customers to desired merchandise location.
- Directed customers to product locations throughout store to help find requested items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Delivered exceptional customer service by greeting customers and directing to desired items.
Cashier
Smoke and gift shop
Las Vegas, NV
01.2018 - 03.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Housekeeper
New York New York Hotel & Casino
Las Vegas, NV
05.2017 - 10.2017
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Education
Phlebotomy License CPT -
Contra Costa Medical Career College, Inc.
Antioch, CA02-2022
High School Diploma -
Zuleikha High School
Kabul Afghanistan 01-2015
Skills
- Venipuncture
- Paperwork Processing
- Blood collection
- Infection Control
- Sanitation and sterilization
- Patient support
- HIPAA Compliance
- HIPAA
- Specimen handling
- Health Education
- Patient Care
- Communication abilities
Reference
Evelyn Jacobo
310-618-1988 office
310-618-1996 fax
Evelyn.Jacobo@onsitewellness.com
OnSite Wellness Services, Inc.
Bob Bravo
Bob@ccmcc.edu
Mindi Guarino
Mindi@ccmcc.edu
Abdul Aliyar
Smoke and gift shop supervisor
Phone number: +1 (702) 561-8999
Timeline
Phlebotomist
Onsite Wellness
02.2024 - Current
Phlebotomist
Contra costa medical career college
01.2022 - 04.2022
Courtesy Clerk
Safeway
05.2019 - 04.2020
Cashier
Smoke and gift shop
01.2018 - 03.2019
Housekeeper
New York New York Hotel & Casino
05.2017 - 10.2017
Phlebotomy License CPT -
Contra Costa Medical Career College, Inc.
High School Diploma -
Zuleikha High School