Madisen Byrd
Altamonte Springs,FL
Summary
Experienced Lead Barista with solid background in high-volume coffee shop environments. Strengths include staff training, inventory management, and customer service. Proven ability to maintain efficiency while managing multiple tasks seamlessly. Significant contributions to previous employers include improved workflow processes and enhanced customer satisfaction levels.
Overview
4
4
years of professional experience
Work History
Shift Leader
Barnies Coffee And Tea Co.
Winter Park, Florida
08.2024 - Current
Lead Barista
Barnes & Noble
Altamonte Springs
10.2023 - 06.2024
- Greeting and serving specialty coffees and pastries, Answering phones for any needed assistance, Cash Handling experience, Directing customers to authors or titles around store, Maintaining a clean and stocked dining room, Inventory Handling, Training new employees, Maintaining and providing feedback for our team's proficiency
Licensed Insurance Sales Agent
Bankers Life
Casselberry
04.2023 - 07.2023
- Insurance presenter, Data entry and client scheduling, Maintaining client relations, Inbound and outbound calls, Provide personalized solutions to customers, Sales experience, Health and Life insurance product knowledge, 2-15 License W9638702
Call Center Agent for Medical Insurance
Qualfon
Casselberry
09.2022 - 02.2023
- Problem Solving for customers, Proficient computer skills, Remaining calm with high call volumes, Data entry skills, Building client relations, Persuasive Selling, Insurance knowledge and recall
Associate Team Lead
Panera Bread
Altamonte Springs
12.2020 - 07.2022
- Greeting and serving customers, Answering phones for customer orders or needed assistance, Cash Handling experience, Fulfilling customer needs, Maintaining a clean and stocked dining room, Barista skills, Organization skills of our bakery case, Training new employees on different positions
Education
Seminole State College
12.2022
Winter Springs High School
05.2020
Skills
- Proficiency in Microsoft Office
- Maintaining client relations
- Leadership abilities
- Detail-oriented
- Problem-solving skills
- Barista skills
- Cash Handling skills
- Multi-tasking with accurate results
- Proficiency of American Sign Language
Timeline
Shift Leader
Barnies Coffee And Tea Co.
08.2024 - Current
Lead Barista
Barnes & Noble
10.2023 - 06.2024
Licensed Insurance Sales Agent
Bankers Life
04.2023 - 07.2023
Call Center Agent for Medical Insurance
Qualfon
09.2022 - 02.2023
Associate Team Lead
Panera Bread
12.2020 - 07.2022
Seminole State College
Winter Springs High School
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