MACKENZIE TAYLOR
Elizabethtown,KY
Summary
With over 9 years of progressive experience in the hospitality and service industry, I have demonstrated exceptional leadership and operational efficiency, notably in roles such as Finishing Production at Aleris Rolled Products and Shift Manager at Arbys. Skilled in implementing innovative strategies to enhance customer satisfaction and drive sales, while also optimizing production schedules for maximum efficiency. I posses a strong blend of time management, interpersonal, and team-building skills, aiming to leverage these abilities to contribute to and grow within a dynamic team!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader
Homeade Ice Cream And Pie Kitchen
06.2024 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
House Cleaner
Cleaning By Kate LLC
04.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Server
Cheddars Stratch Kitchen
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Manager
Arbys
10.2022 - 02.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Bartender/Server
Windridge Country Club
10.2021 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Collaborate with the kitchen staff to ensure timely and accurate food and beverage orders, enhancing overall dining experience for Windridge Country Club members and guests.
Finishing Production
Aleris Rolled Products
04.2019 - 10.2020
- Implement and optimize production schedules to maximize efficiency and minimize waste in finishing operations, contributing to cost savings and improved quality for Aleris Rolled Products.
- Collaborate with quality control team to monitor and analyze product defects in the finishing production process, identifying areas for improvement to enhance product quality and ensure compliance with industry standards at Aleris Rolled Products.
- Expedited project completion by managing multiple tasks simultaneously in a fast-paced environment.
Inventory Specialist
Aleris Rolled Products
10.2018 - 04.2019
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Implement an efficient inventory management system to optimize stock levels and minimize excess inventory costs, ensuring timely availability of materials for production processes.
Team Member
Chick Fil-A
08.2017 - 10.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Consistently deliver exceptional customer service by embodying Chick Fil-A's core values of honesty, integrity and kindness in all interactions with customers and team members.
Team Member
Kountry Bakery
02.2017 - 05.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Implement and maintain food safety standards in compliance with regulatory requirements to ensure the health and safety of customers.
After School Care Teacher
Faith Academy
11.2016 - 05.2017
- Developed strong relationships with students and parents, fostering a positive learning environment.
- Contributed to a positive school climate by participating actively in staff meetings and serving on various committees.
- Support teachers in creating an inclusive and welcoming environment for all students, including those with diverse backgrounds and needs.
Student Aide, Office & Library Assistant
DeLeon Elementary School
08.2015 - 05.2016
- Served as a positive role model for students through consistent demonstration of respect, kindness, and responsibility.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assist in coordinating school events and activities to promote student engagement and community involvement.
- Assist in maintaining a clean and organized office and library space to provide a conducive environment for students and staff, ensuring all materials and resources are easily accessible and in good condition.
Team Member
Chick Fil A
04.2014 - 05.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Consistently deliver exceptional customer service by embodying Chick Fil-A's core values of honesty, integrity and kindness in all interactions with customers and team members.
Education
High School Diploma -
Victoria East High School
Victoria, TX06.2016
Skills
- Written & Verbal Communication
- Phone Etiquette
- Time Management
- Computer & Internet
- Proficiency in Microsoft Office
- Excellent Interpersonal Skills
- Organization
- Detail Oriented
- Leadership & Team-building
- Child Care & Safety
- Strategy & Execution
- Troubleshooting & Resolution
- Customer Retention
- Point of Sale Operations
- Problem-Solving
- Team Leadership
- Cash Handling
- Positive Attitude
Accomplishments
- OSHA
- ServSafe
- TIIPS
- STAAR Liquor License
Certification
- OSHA
- TIIPS
- ServSafe
Education - Highschool
Victoria High School, Victoria, TX, High School Diploma, Business Market and Finance, Practicum in Business Management, Interpersonal Studies, Accounting, Lifetime Nutrition and Wellness
Internship
Faith Family Church, Victoria, TX, 08/01/16, 05/01/17, Completion of Internship and Discipleship Program, Intentional Spiritual Growth and Leadership Development, Ken and Patty Freeman, 719-357-0998, Outreach and Recruitment, General Office, including Microsoft Office, Attending Weekly Staff Department Meetings, Set-up for Events
Volunteer Experience
- Legacy Church, Owensboro, KY, 08/01/18, Present, Kid's Ministry, Lauren Early, 270-925-1455
- Legacy Church, Owensboro, KY, 08/01/18, Present, Media Ministry, Jordan Phillips, 270-993-2743
- River City Church, Owensboro, KY, 07/01/17, 07/01/18, Kid's Ministry, Kara Kessinger, 270-570-4873
- Faith Family Church, Victoria, TX, 03/01/12, 06/01/17, Family Ministry, Tony Velasquez, 361-571-5856, Jake Kabela, 361-935-1180, Jason Driver, 361-676-2079, Joseph Gonzales, 361-935-5258, Carl and Neva Roth, 812-701-0920
Timeline
Shift Leader
Homeade Ice Cream And Pie Kitchen
06.2024 - Current
House Cleaner
Cleaning By Kate LLC
04.2024 - Current
Server
Cheddars Stratch Kitchen
09.2023 - Current
Shift Manager
Arbys
10.2022 - 02.2023
Bartender/Server
Windridge Country Club
10.2021 - 06.2022
Finishing Production
Aleris Rolled Products
04.2019 - 10.2020
Inventory Specialist
Aleris Rolled Products
10.2018 - 04.2019
Team Member
Chick Fil-A
08.2017 - 10.2018
Team Member
Kountry Bakery
02.2017 - 05.2017
After School Care Teacher
Faith Academy
11.2016 - 05.2017
Student Aide, Office & Library Assistant
DeLeon Elementary School
08.2015 - 05.2016
Team Member
Chick Fil A
04.2014 - 05.2016
High School Diploma -
Victoria East High School
- OSHA
- TIIPS
- ServSafe
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