Madisen Minich
Anchorage
Summary
Enthusiastic customer service oriented employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel in aviation industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Caffe D'arte
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and the shop daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
AK Grind Espresso
10.2022 - 04.2023
- Cleaned counters, machines, and utensils.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
CUSTOMER SERVICE AGENT
Katmai Air
06.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Adapted to new applications and maintained knowledge of current technologies.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
CSA/FLIGHT COORDINATOR
Alaska Air Transit
07.2021 - 06.2022
- Coordinated ground crew and pilots to ensure safe and efficient operations
- Maintained watch during inflight operation
- Tracked pilot and aircraft hours to ensure safe and compliant schedules.
SALES MANAGER
Alaska Walking Store
03.2021 - 07.2021
- Delivered engaging shoe sales recommendations to new and long-term clients, explaining technical information about products in simplified language to promote features and increase client satisfaction
- Managed independent store, maintained shift schedules for associates, managed inventory, and processed daily sales reports
- Performed all functions of sales associate.
SALES ASSOCIATE
Alaska Walking Store
07.2015 - 03.2021
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Maintained customer satisfaction while handling footwear product returns quickly and professionally
- Boosted sales by conferring with customers to evaluate footwear requirements and recommend best-fit company offerings
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Prepared cash deposits with zero discrepancies
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Tracked stock using company inventory management software.
TRANSPORTER, BAC
07.2018 - 01.2019
- Warmly greeted patients and visitors and made each feel welcome
- Provided wheel-chair transportation services for incoming and outgoing airline passengers
- Comforted passengers and families by offering support and directions.
Education
Associate of Science - Aviation Technology
University of Alaska
CERTIFICATIONS Private Pilots license Instrument endorsement - undefined
High School Diploma - undefined
Dimond High School
05.2018
Skills
- Safety Regulations
- Relationship Building
- Inventory Management
- Verbal and Written Communication
- Customer Service
- Operating Procedures and Policies
- Decision Making
- Shipping and Receiving Oversight
- Customer Complaint Resolution
- Problem Solving
Accomplishments
Private Pilots License (May 2019)
Instrument Rating (June 2021)
Certification
Food Handlers Card (Muni of Anchorage)
Timeline
Barista
Caffe D'arte
05.2023 - Current
Barista
AK Grind Espresso
10.2022 - 04.2023
CUSTOMER SERVICE AGENT
Katmai Air
06.2022 - 09.2022
CSA/FLIGHT COORDINATOR
Alaska Air Transit
07.2021 - 06.2022
SALES MANAGER
Alaska Walking Store
03.2021 - 07.2021
TRANSPORTER, BAC
07.2018 - 01.2019
SALES ASSOCIATE
Alaska Walking Store
07.2015 - 03.2021
Associate of Science - Aviation Technology
University of Alaska
CERTIFICATIONS Private Pilots license Instrument endorsement - undefined
High School Diploma - undefined
Dimond High School
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