Francesca Goss
Clarksville,TN
Summary
Hardworking employee who thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Excels on learning new skills quickly and approaches work ethic with excellent communication and customer service. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Barista
Dunkin Dounts
Clarksville, TN
09.2023 - 11.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
Skate Guard
Magic wheels
Clarksville, TN
09.2022 - 03.2023
- Monitored and enforced safety regulations on the skating rink floor, ensuring all participants followed the rules.
- Provided assistance to skaters by helping them tie their skates and providing instruction on how to skate properly.
- Assisted with public skating sessions, birthday parties, and other special events held at the facility.
- Ensured that all equipment was in proper working order before each session began.
- Kept a vigilant watch over the entire skating area while it was open for business.
- Performed light maintenance tasks such as cleaning restrooms, sweeping floors, and emptying trash cans throughout the facility.
- Assisted with setting up rental skates for customers according to size or preference requested.
- Provided first aid care to injured patrons when necessary and contacted emergency personnel if needed.
- Attended to skaters after accidents, falls or incidents and prepared documentation.
Education
High School Diploma -
West Creek High School
Clarksville, TN05-2024
Skills
- Coffee Expertise
- Online Transaction Processing
- Workstation Sanitation
- Calm Demeanor
- Work Planning And Prioritization
- Espresso Machine Operations
- Menu And Product Recommendations
- Coffee Machinery
- Coffee And Tea Expertise
- Leadership Experience
- Beverage Preparation
- Incident Reporting
- Workload Prioritization
- Safety Regulations
- Team Coordination
- Strong Work Ethic
- Flexible Schedule
- Teamwork and Collaboration
- Time Management
- Relationship Building
- Organizational Skills
- Professionalism
- Problem-Solving
Timeline
Barista
Dunkin Dounts
09.2023 - 11.2023
Skate Guard
Magic wheels
09.2022 - 03.2023
High School Diploma -
West Creek High School
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