Danielle Plouffe
East kingston,NH
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Barista
Aroma Joes
03.2024 - 05.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
Shift Leader
Dunkin' Donuts Franchising
03.2023 - 02.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Crew Member
Mcdonalds, PDI FOODS
05.2021 - 10.2021
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
Business Representative
Chameleon Group LLC
04.2020 - 12.2020
- Analyzed and interpreted sales metrics to support critical decision-making and establish reliable sources of business intel.
- Attended business conferences, maintaining favorable business connections, identifying leads and promoting brand to potential customers.
- Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction.
- Developed and managed business relationships with retail store management and employees, visiting branches and supporting cross-regional collaboration through targeted team-building strategies.
- Generated advertising brochure for vendor use.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built diverse and consistent sales portfolio.
LNA
Genesis Medical Center
03.2008 - 05.2009
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
LNA - Nursing
Red Cross
Portsmouth, NH03.2008
GED - All
Exeter High School
Exeter, NH06.2007
Skills
- Dining room maintenance
- Latte art
- Opening and closing duties
- Espresso machine operation
- Up-selling
- Tea expertise
- Display case merchandising
- Soft selling
- Coffee expertise
- Product displays
- Attention to detail
- Hospitality service expertise
- Team player
- Friendly and outgoing
- Safe food handling practices
- Espresso machine operations
- Positive and professional
- Food preparation
- Beverage preparation
- Sandwich preparation
- Adaptive and creative
- Menu memorization
- New hire training
- Exceptional customer service
- Multitasking and organization
- Smoothie making
- Decision-making
- Retail management
- Point of sale operation
- POS systems
- Coffee brewing
- Cash register operation
- Verbal and written communication
- Clear communication
- Basic math
- Opening and closing coordination
- Safe food handling
- POS system operation
- Active listener
- Problem-solving
- Cash handling
- Inventory management
- Speedy and efficient
- Food running
- Ingredient restocking
- Team leadership
- Team collaboration
- Product upselling
- Time management
- Coffee machinery
- Calm demeanor
- Sales expertise
- Order taking
- Ordering procedures
- Workflow management
- Front counter maintenance
- Coffee and tea expertise
Timeline
Barista
Aroma Joes
03.2024 - 05.2024
Shift Leader
Dunkin' Donuts Franchising
03.2023 - 02.2024
Crew Member
Mcdonalds, PDI FOODS
05.2021 - 10.2021
Business Representative
Chameleon Group LLC
04.2020 - 12.2020
LNA
Genesis Medical Center
03.2008 - 05.2009
LNA - Nursing
Red Cross
GED - All
Exeter High School
Similar Profiles
Talia J. WayneTalia J. Wayne
Barista at Aroma JoesBarista at Aroma Joes
Valerie CapelessValerie Capeless
Barista at Aroma JoesBarista at Aroma Joes
Summer VitanzaSummer Vitanza
Barista at Aroma JoesBarista at Aroma Joes