Reilly Fraga
Pembroke,MA
Summary
Customer-focused Barista with proven experience in high-volume settings. Maintains a welcoming atmosphere while enhancing team operations through strong communication and problem-solving skills. Committed to delivering positive customer experiences and adapting to dynamic hospitality environments.
Overview
2
2
years of professional experience
Work History
Barista
Marylou's Coffee
Pembroke, New Hampshire
04.2024 - 08.2025
- Prepared a variety of coffee beverages following standardized recipes.
- Guided customers in menu selections and accommodated special requests to enhance their experience.
- Operated espresso machines and other brewing equipment efficiently.
- Managed cash register operations and processed customer transactions accurately.
- Collaborated with team members to ensure smooth service during peak hours.
- Fostered a welcoming atmosphere through friendly interactions and attentive service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Handled morning rush efficiently, providing calm and responsive customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Hostess
Towne Tavern and Treehouse
Pembroke, MA
04.2023 - 09.2023
- Greeted customers warmly upon arrival and ensured a positive first impression.
- Managed seating arrangements to optimize guest flow and minimize wait times, enhancing overall dining experience.
- Monitored dining area for guest needs, ensuring timely service throughout their visit.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Provided menus and explained daily specials, helping customers make informed choices and enriching their dining experience.
- Collaborated with team members to ensure cleanliness and organization of dining area, contributing to a welcoming environment.
- Supported take-out orders by coordinating with kitchen staff for accurate order fulfillment.
Education
Bachelor of Arts - Marine Affairs
University of Miami
Coral Gables, FL05-2029
High School Diploma -
Thayer Academy
Braintree, MA06-2025
Skills
- POS systems
- Cash register operation
- Customer service
- Drink customization
- Safe food handling
- Recipe adherence
- Inventory management
- Ingredient restocking
- Time management
- Shift coordination
- Display case merchandising
- Product upselling
- Team collaboration
- Workflow management
- Project management
- Problem resolution
- Physical stamina
- Dining room maintenance
- Front counter maintenance
- Effective communication
- Clear communication
- Communication skills
- Solid problem solver
- Excellent math skills
- Active listener
- Team player
- Dining room maintenance
Timeline
Barista
Marylou's Coffee
04.2024 - 08.2025
Hostess
Towne Tavern and Treehouse
04.2023 - 09.2023
Bachelor of Arts - Marine Affairs
University of Miami
High School Diploma -
Thayer Academy