Madison Abel
Houston,TX
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and determined to create enjoyable dining experiences for all restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waxing Specialist
European Wax Center
06.2022 - Current
- Fast Paced Environment
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Developed strong & loyal rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
- Consistently delivering timely services according to schedule.
- Facilitated team training sessions on new product launches or updated techniques, ensuring consistent service delivery across all specialists.
- Proactively addressed customer concerns or dissatisfaction, demonstrating commitment to exceptional service quality.
- Assisted front desk staff with booking appointments and managing schedules, ensuring seamless operations in the suite.
- Supported inventory management efforts by accurately tracking product usage and notifying leadership when supplies were low.
- Experienced with POS systems
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
Receptionist
Jolie Salon
08.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and scheduled appointments
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Cultivated positive relationships with clients through professional demeanor and interpersonal skills.
Server / Barback / Restaurant Hostess
The Shack Burger Resort
05.2020 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality or guest rapport.
- Served food and beverages promptly with focused attention to customer needs & allergy concerns.
- Have my TABC certificate
- Hosted, greeted, & walked customers to their tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions..
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Cypress Woods High School
Cypress, TX05.2020
Skills
- Strong customer service
- Patience and Empathy
- Professional Communication
- Time Management
- Scheduling appointments
- Greeting and Seating Clients
Certification
Cosmetology License
TABC Certificate
Timeline
Waxing Specialist
European Wax Center
06.2022 - Current
Receptionist
Jolie Salon
08.2021 - 05.2022
Server / Barback / Restaurant Hostess
The Shack Burger Resort
05.2020 - 06.2021
High School Diploma -
Cypress Woods High School
Cosmetology License
TABC Certificate
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