Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Acey

South Jordan,UT

Summary

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.

Overview

12
12
years of professional experience

Work History

Customer Service Lead

MojiLife LLC
01.2020 - 05.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty, handled concerns quickly.
  • Handled day-to-day customer contact via phones, chat, and emails.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.

Assistant Store Manager

Plato's Closet
10.2013 - 05.2020
    • Reconciled daily sales transactions to balance and log day-to-day revenue.
    • Rotated merchandise and displays to feature new products and promotions.
    • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
    • Maintained positive customer relationships by responding quickly to customer service inquiries.
    • Processed payments for credit and debit cards and returned proper change for cash transactions.
    • Promoted and marketed works through social media platforms.

Education

High School Diploma -

Bingham High School
South Jordan, UT

Skills

  • Customer service
  • Team management
  • Conflict resolution
  • Inventory management
  • Order processing
  • Customer relationship management
  • Problem solving
  • Cross-functional collaboration

Timeline

Customer Service Lead

MojiLife LLC
01.2020 - 05.2025

Assistant Store Manager

Plato's Closet
10.2013 - 05.2020

High School Diploma -

Bingham High School

Similar Profiles

CREATE PROFILE