Madison Adrian
Justin
Summary
Innovative professional with a strong background in training development and problem-solving. Known for identifying training needs and implementing effective solutions. Prepared to utilize skills in collaboration and data analysis to enhance training effectiveness and support organizational growth.
Overview
6
6
years of professional experience
Work History
Lead Training Specialist
Teach Me LLC
Flower Mound, TX
09.2025 - 05.2026
- Developed and delivered training programs for new hires, enhancing onboarding experience.
- Collaborated with team members to identify training needs and improve course content.
- Assisted in creating instructional materials using various multimedia tools and platforms.
- Evaluated participant feedback to refine training methods and increase engagement.
- Implemented learning assessments to measure training effectiveness and knowledge retention.
- Teamed with 15 managers to brainstorm ways to enhance and improve training effectiveness.
- Monitored training effectiveness through observation and metrics analysis.
- Identified skill gaps within the organization, developing targeted training initiatives to address these needs effectively.
- Managed a team of trainers, fostering a collaborative environment conducive to professional growth and development.
Application Support Specialist
Teach Me LLC
Flower Mound, TX
09.2022 - 05.2026
- Troubleshot application issues to ensure optimal functionality and user satisfaction.
- Provided technical support for end-users, resolving inquiries and enhancing user experience.
- Collaborated with cross-functional teams to implement software updates and enhancements.
- Developed and maintained documentation for application processes and troubleshooting guides.
- Analyzed user feedback to identify trends and recommend improvements for system performance.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
Clinical Administrative Assistant
Teach Me LLC
Carrollton, TX
04.2021 - 09.2022
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between clinical staff and patients to streamline information flow.
- Developed and maintained patient records using electronic health record (EHR) systems.
- Implemented process improvements for handling billing inquiries, reducing response times.
- Facilitated patient intake processes, ensuring compliance with regulatory requirements.
- Oversaw inventory management of office supplies, optimizing resource availability.
Assistant Training Instructor
Chewy.com
Dallas, TX
03.2020 - 04.2021
- Developed training materials to enhance employee onboarding and skill development.
- Facilitated hands-on training sessions to improve operational efficiency and staff confidence.
- Collaborated with senior instructors to refine course content based on participant feedback.
- Implemented assessment tools to evaluate trainee performance and knowledge retention.
- Evaluated trainee progress through assessments and feedback, adjusting instruction methods to optimize comprehension.
Education
HRCI Human Resource Associate - Human Resources Management
Coursera
05.2026
High School Diploma -
Broken Arrow High School
Broken Arrow, OKSkills
- Coaching and mentoring
- Multimedia tools
- Training delivery
- E-learning platforms
- Training needs analysis
- Problem-solving
- Time management
- Data entry
- Human resources management
- Database management
Timeline
Lead Training Specialist
Teach Me LLC
09.2025 - 05.2026
Application Support Specialist
Teach Me LLC
09.2022 - 05.2026
Clinical Administrative Assistant
Teach Me LLC
04.2021 - 09.2022
Assistant Training Instructor
Chewy.com
03.2020 - 04.2021
HRCI Human Resource Associate - Human Resources Management
Coursera
High School Diploma -
Broken Arrow High School