Madison Aldama
Ennis
Summary
Hardworking individual with a wealth of experience in customer service and an ability to quickly problem solve to ensure customer happiness and help encourage teamwork. Current college student with vast experience in communication and task orientation. Eager to apply academic knowledge and develop new skills while contributing to team success.
Overview
3
3
years of professional experience
Work History
Crew Member
Crumbl Cookies
Waxahachie
06.2022 - 05.2024
- Ensured cookies met quality standards within time limits to maximize customer satisfaction.
- Fulfilled large orders collaboratively with team members to meet customer deadlines.
- Communicated with customers over the phone answering questions regarding business operations or food and allergy concerns.
- Delegated and completed tasks such as decorating, cleaning, and customer service with team of employees.
Cashier
Farm Luck Soda Fountain & Dry Goods
Waxahachie
05.2021 - 08.2021
- Took customers' orders efficiently during rush hours, maintaining composure and organization.
- Prepared specialty drinks and desserts while memorizing multiple recipes, ensuring accurate and timely order fulfillment for customers.
- Managed cash register operations, ensuring accurate cash handling and contributing to customer satisfaction.
Education
Bachelor's Degree - Marine Biology
Texas A&M University
Galveston, TX05-2028
High School Diploma -
Ennis High School
Ennis, TX05-2024
Skills
- Customer-service mindset
- Detail-oriented
- Operational efficiency
- Task management
- Strategic
References
- Ashlyn Fogarty - Company Commander at Maritime Academy: (912) 677-7612
- Bryce Cranmer - Crumbl Owner: (208) 403-3461
- Harlee Dana - Crumbl Shift Lead: (214) 334-8687
Timeline
Crew Member
Crumbl Cookies
06.2022 - 05.2024
Cashier
Farm Luck Soda Fountain & Dry Goods
05.2021 - 08.2021
Bachelor's Degree - Marine Biology
Texas A&M University
High School Diploma -
Ennis High School