Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Madison Alexander

Spokane Valley

Summary

I have worked at The Cleaning Authority and Ferraro’s Italian Restaurant, obtaining deep cleaning expertise and exceptional customer service. I achieved client satisfaction through efficient, tailored cleaning services and enhanced dining experiences. Skilled in bathroom sanitation and adept at fostering positive guest relations, consistently contributing to team success and operational efficiency.

Overview

1
1
year of professional experience

Work History

House Cleaner

The Cleaning Authority
08.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.

Host

Ferraro’s Italian Restaurant
04.2024 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.

Education

Mount Spokane High School
Mead, WA
06.2024

Skills

  • Cleaning and sanitization
  • Customer service
  • Bathroom sanitation
  • Deep cleaning expertise

Additional Information

Born and raised in Spokane, WA, I've always been a creative soul with a quiet tongue. I've enjoyed making art (beauty-related, pen and paper, and music), and I've always had a passion for helping people accomplish their own goals. I'm not the most extroverted person in the world, but once I'm comfortable in an environment, I'm great at communicating, providing insight, problem-solving, and being extraordinarily polite. I may take a second to settle in, but once I do, I could be a wonderful addition to your team or partnership!

Timeline

House Cleaner

The Cleaning Authority
08.2024 - Current

Host

Ferraro’s Italian Restaurant
04.2024 - 07.2024

Mount Spokane High School

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Madison Alexander