Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Madison Alma Tidwell

Hico

Summary

Specialist in people-focused operations and creative strategy, known for building scalable systems and strong, trust-based relationships. Brings hands-on leadership and a record of delivering measurable impact through innovative, actionable solutions that drive growth and sustainable culture.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Business Development & Operations Lead (Contractor)

DAT Fire Extinguisher Service, LLC
Hico
05.2023 - Current
  • Built and maintained B2B client relationships through outreach, needs assessment, and ongoing support.
  • Developed scalable business systems for customer tracking, invoicing, and service coordination.
  • Achieved 100% client retention and contributed to a 10% customer base expansion.
  • Designed employee onboarding programs and role-based systems to enable team scaling.
  • Led internal operations, budgeting, marketing strategy, and CRM implementation.
  • Concluding contract after delivering long-term operational and sales foundations.

Operations Specialist

Clear Skye
02.2022 - 04.2023
  • Supported rebranding, internal system upgrades, and cross-team coordination in a data-secure SaaS environment.
  • Designed company-wide Employee Wellness Program, raising engagement from ~40% to 75% and contributing to 100% retention.
  • Conducted a full-company feedback initiative, collaborating with HR to align values and policy, resulting in ~20% rise in employee satisfaction.
  • Built case study and documentation infrastructure for sales and client communications.
  • Managed weekly executive briefings; served as strategic liaison across departments.
  • Supported talent recruitment: coordinating job postings, candidate outreach, and early screening processes.

Education

Early High School Graduate - Business Development

Excels School
06-2022

Skills

  • Relationship management
  • Market research
  • Customer relationship management
  • Scheduling coordination
  • Workforce management
  • Team training
  • Employee development
  • Creative problem-solving
  • Adaptability and learning
  • Self-motivation
  • Attention to detail
  • Clear communication
  • Process improvement
  • Business development
  • Marketing alignment
  • Event planning
  • Graphic design expertise
  • Document design skills
  • Microsoft Office Suite proficiency
  • HubSpot knowledge
  • Salesforce experience
  • Notion organization skills
  • Trello project management proficiency
  • Google Workspace expertise
  • SEO tools proficiency
  • Canva design skills
  • Adobe Creative Suite expertise
  • Slack collaboration

Websites

Certification

Business Process Improvement

LinkedIn Learning — Issued June 2025

Skills: Business Process Improvement

Intelligent Automation for Project Managers

LinkedIn Learning — Issued June 2025

Skills: Process Automation

Sales Operations

LinkedIn Learning — Issued January 2022

References

References available upon request.

Timeline

Business Development & Operations Lead (Contractor)

DAT Fire Extinguisher Service, LLC
05.2023 - Current

Operations Specialist

Clear Skye
02.2022 - 04.2023

Early High School Graduate - Business Development

Excels School

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Madison Alma Tidwell