Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Madison Ambrose

Senior Customer Experience Associate
Dallas ,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Senior Customer Experience Associate

Parfait Tailored Hair
Dallas, TX
08.2021 - Current
  • Asked customers questions to determine, verify and solve common problems.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Resolved customers' issues related to online purchases, late product deliveries, and billing discrepancies to encourage good customer relationships.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Customer Solutions Specialist

Capital One
Philadelphia, PA
08.2020 - 07.2021
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Social Media Coordinator

Life Is Content
Dallas, TX
02.2019 - 05.2020
  • Created social media content with consistent content and tone.
  • Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Wrote social media content to increase engagement with customers.

Server

Hooters Inc.
Denton, TX
06.2018 - 05.2020
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

ID Swiper and Equipment Checker

University Of North Texas
Denton, TX
11.2017 - 05.2020
  • Restocked and organized merchandise in front lanes.
  • Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
  • Reviews patron’s IDs upon entry to include checking in/out equipment for sports and or exercise-related activities
  • Provides hands-on supervision during camp hours and executes a multitude of other duties as assigned
  • CPR and First Aid certified to assist in any medical type emergencies to assist patrons during their visit

Education

Bachelor of Science - Public Health

University of North Texas
Denton, TX
08.2016 - 05.2020

No Degree - Digital Marketing Certification

Cornell University
Ithaca, NY
05.2001 -

High School Diploma -

Byron P Steele Ii High School
Schertz, TX
08.2012 - 05.2016

Skills

Shipping procedures understanding

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Accomplishments

  • Dean’s List: Fall 2016 – Spring 2019
  • President’s List: Spring 2017

Affiliations

UNT Sports Club, Volleyball Fall 2016 – Spring 2019

  • Participated and played volleyball from freshman through junior year
  • Held social media co-chair during junior yearposted 2-3 photos weekly, which averaged 20-50 likes.
  • Posts contained upcoming tournaments, fundraising opportunities, player of the week, and try-out information for a future season.


Women of Gold, Ambassador Fall 2019 - Spring 2020

  • The mission is to uplift women of all backgrounds in the community, enhance their ability to learn how to further educate the members and community about self-love, show love, strengthen confidence, and eliminate hatred amongst women.
  • Assigned an Executive Board Member to mentor and assist clients in the community
  • Participated in Outreach events to promote and inform students at the university about the organization
  • Volunteered in community service events which provided outreach services for women in need by handing out food, compiling backpacks with donated personal items

Timeline

Senior Customer Experience Associate

Parfait Tailored Hair
08.2021 - Current

Customer Solutions Specialist

Capital One
08.2020 - 07.2021

Social Media Coordinator

Life Is Content
02.2019 - 05.2020

Server

Hooters Inc.
06.2018 - 05.2020

ID Swiper and Equipment Checker

University Of North Texas
11.2017 - 05.2020

Bachelor of Science - Public Health

University of North Texas
08.2016 - 05.2020

High School Diploma -

Byron P Steele Ii High School
08.2012 - 05.2016

No Degree - Digital Marketing Certification

Cornell University
05.2001 -
Madison AmbroseSenior Customer Experience Associate