Madison Armstrong
Nantucket,MA
Summary
Detail-oriented and reliable professional with a solid background in front-of-house operations. Recognized for strong customer service skills and analytical thinking, ready to contribute to enhancing service quality and team productivity.
Overview
5
5
years of professional experience
Work History
FOH Manager
Nantucket Tap Room
Nantucket
06 2026 - Current
- Supervised daily front-of-house operations to ensure exceptional service and guest satisfaction.
- Trained and mentored staff on customer service standards and operational procedures.
- Collaborated with kitchen staff to ensure seamless communication regarding menu updates and special requests.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Server/ FOH Manager
Club Car
Nantucket
06 2026 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
FOH Assistant Manager
Alterra Mountain
Steamboat Springs, CO
11 2024 - 04 2026
- Assisted in daily operations, ensuring excellent guest service and satisfaction.
- Provided information on resort amenities and activities to enhance guest experiences.
- Maintained knowledge of safety protocols to ensure a secure environment for guests and staff.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Supported back of house operations as needed, demonstrating versatility and adaptability in various roles within the establishment.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Managed and motivated employees to be productive and engaged in work.
FOH Manager
The Beachead
Block Island, RI
05.2021 - 09.2023
- Oversaw daily front-of-house operations ensuring exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management systems to optimize supply levels and reduce waste.
- Developed schedules to ensure adequate staffing during peak hours.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Server/Bartender
Tc's Restaurant
West Dover, VT
10 2021 - 04 2023
- Assisted in daily operations, ensuring excellent guest service and satisfaction.
- Provided information on resort amenities and activities to enhance guest experiences.
- Maintained knowledge of safety protocols to ensure a secure environment for guests and staff.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Supported back of house operations as needed, demonstrating versatility and adaptability in various roles within the establishment.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Toll Gate High School
Warwick, RI06.2013
Skills
- Team player attitude
- Reliability and punctuality
- Food safety
- Customer service expertise
- Strong interpersonal skills
- Point of sale systems
- Attention to detail
- Analytical thinking
Timeline
FOH Manager
The Beachead
05.2021 - 09.2023
FOH Manager
Nantucket Tap Room
06 2026 - Current
Server/ FOH Manager
Club Car
06 2026 - Current
FOH Assistant Manager
Alterra Mountain
11 2024 - 04 2026
Server/Bartender
Tc's Restaurant
10 2021 - 04 2023
High School Diploma -
Toll Gate High School