Madison Armstrong
Steamboat Springs,CO
Summary
Detail-oriented and reliable professional with a solid background in front-of-house operations. Recognized for strong customer service skills and analytical thinking, ready to contribute to enhancing service quality and team productivity.
Overview
5
5
years of professional experience
Work History
FOH Assistant Manager
Alterra Mountain
11.2025 - 04.2026
- Assisted in daily operations, ensuring excellent guest service and satisfaction.
- Provided information on resort amenities and activities to enhance guest experiences.
- Maintained knowledge of safety protocols to ensure a secure environment for guests and staff.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Supported back of house operations as needed, demonstrating versatility and adaptability in various roles within the establishment.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Managed and motivated employees to be productive and engaged in work.
Server/Head Bartender
Poor Peoples Pub
08.2021 - 11.2024
- Managed multiple tables efficiently during peak hours, demonstrating strong time management skills.
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Trained new servers on menu items, service standards, and operational procedures.
- Handled cash transactions accurately, processing payments through POS system with precision.
- Cultivated warm relationships with regular customers.
Bartender
Tiger Fish
07.2023 - 10.2024
- Crafted and served diverse cocktail and beverage menus, ensuring high customer satisfaction.
- Trained new staff on bar operations, drink preparation, and customer service protocols.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Managed inventory levels to minimize shortages and excess.
- Collaborated with kitchen staff to coordinate food pairings and streamline service efficiency.
- Served high customer volumes during special events, nights, and weekends.
FOH Manager
The Beachead
05.2021 - 09.2023
- Oversaw daily front-of-house operations ensuring exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management systems to optimize supply levels and reduce waste.
- Developed schedules to ensure adequate staffing during peak hours.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Server/Bartender
Tc's Restaurant
10.2021 - 04.2023
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables, ensuring guest satisfaction and attentiveness throughout meals.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Toll Gate High School
Warwick, RI06-2013
Skills
- Team player attitude
- Reliability and punctuality
- Food safety
- Customer service expertise
- Strong interpersonal skills
- Point of sale systems
- Attention to detail
- Analytical thinking
Timeline
FOH Assistant Manager
Alterra Mountain
11.2025 - 04.2026
Bartender
Tiger Fish
07.2023 - 10.2024
Server/Bartender
Tc's Restaurant
10.2021 - 04.2023
Server/Head Bartender
Poor Peoples Pub
08.2021 - 11.2024
FOH Manager
The Beachead
05.2021 - 09.2023
High School Diploma -
Toll Gate High School