Madison Ater
Kennedy Twp,PA
Summary
Reliable Shift Leader with 3 years in restaurant business. Excellent motivational team member. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Ready to help team achieve goals. Personable Assistant Hairstylist with extensive experience providing receptionist duties. Familiarity with multi-line telephone systems, POS registers, and networking. Skilled at stocking and organizing salon products and assisting hairdressers by washing and rinsing out hair treatments.
Overview
4
4
years of professional experience
Work History
Assistant Stylist
Shag Hair Salon LLC
Pittsburgh, PA
01.2024 - Current
- Assisted hairstylists in shampooing, conditioning and styling clients' hair.
- Maintained a clean and sanitary work station.
- Recommended professional hair care products to customers.
- Greeted all customers upon arrival and provided excellent customer service.
- Organized salon supplies including tools, combs, brushes, towels.
- Adhered to safety protocols when performing any chemical services such as coloring or bleaching.
- Checked out customers after services were completed using a POS system.
- Swept floors and cleaned stations between appointments.
- Ensured that all equipment was properly sterilized before use.
- Performed basic administrative work, including answering phone and setting appointments.
Shift Leader
Cold Stone Ice Cream
07.2021 - 01.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new employees
- Open and close store
- Keep store clean and organized
- Review inventory
- Greet customers, take orders
- Prepare ice cream to order
- Receive payments and thank customers
- Keep the cleanliness of prep area, service areas and store
Crew Member
Cold Stone Ice Cream
08.2020 - 07.2021
- Worked front counter
- Work with other team members to complete orders
- Cleaned and maintained all areas of restaurant to promote clean image
- Provided excellent customer service by greeting customers and meeting quality expectations
- Prepare and serve frozen ice cream creations, desserts, milk shakes and items on menu
- Accurately accept payment from customers, make change and process credit card payments
- Restock inventory throughout shift
- Maintain clean and organized customer and employee areas
Education
Certificate - Cosmetology
Bella Capelli – A Paul Mitchell Partner School
12.2023
High School Diploma -
Montour High School
06.2021
Skills
- Cash handling
- Client Service
- Active Listening
- Excellent Communication
- Schedule Management
- Outstanding customer service
- Appointment Scheduling
Timeline
Assistant Stylist
Shag Hair Salon LLC
01.2024 - Current
Shift Leader
Cold Stone Ice Cream
07.2021 - 01.2024
Crew Member
Cold Stone Ice Cream
08.2020 - 07.2021
Certificate - Cosmetology
Bella Capelli – A Paul Mitchell Partner School
High School Diploma -
Montour High School
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