Madison Backus
Mt. Pleasant,SC
Summary
Dynamic and detail-oriented professional with extensive experience at Tidewater Neurology, excelling in appointment scheduling and patient communication. Proven ability to enhance operational efficiency through effective data entry and organizational skills, while fostering positive relationships. Adept at multitasking and problem-solving in fast-paced environments, ensuring exceptional patient service and satisfaction.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Medical Front Desk Representative
Tidewater Neurology
Mount Pleasant, SC
06.2025 - Current
- Managed appointment scheduling using electronic health records system efficiently.
- Assisted patients with insurance inquiries and processed necessary paperwork promptly.
- Coordinated communication between doctors, patients, and medical staff effectively.
- Verified patient information and maintained accurate records for office visits.
Assistant Activities Director
Merrill Gardens
05.2024 - Current
- Organized engaging activities for residents to promote social interaction.
- Assisted in coordinating transportation for residents to off-site events.
- Developed and maintained positive relationships with residents and families.
- Supervised volunteers during special events or when staffing levels were low.
Patient Service Representative
Coastal Family Physicians
04.2022 - 04.2024
- Managed patient scheduling and appointment confirmation for efficient clinic operations.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained electronic health records, ensuring data accuracy and confidentiality.
- Adhered to HIPAA regulations when handling confidential patient information.
Lead Pharmacy Technician
East Cooper Family Pharmacy
03.2021 - 04.2022
- Assisted pharmacists with medication preparation and dispensing tasks.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Managed inventory control and maintained accurate medication records.
Preschool Teacher
Cadence Academy
10.2020 - 03.2021
- Maintained caring and controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Effectively interacted with and educated children, working towards specific, age-appropriate milestones.
- Communicated with parents to understand each child's needs.
- Assisted in multiple classrooms for various ages, from 0 to 3 years.
Preschool Teacher
Kids R Kids
05.2020 - 10.2020
- Applied play-based strategies to provide diverse approaches to learning.
- Developed weekly lesson plans and activities to engage children, and promote learning.
- Established positive communication with parents in daily conversations and formal conferences.
- Managed school-aged children during the summer, and for virtual learning during the school year.
Client Coordinator
Hand and Stone Spa
Summerville, USA
10.2019 - 03.2020
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Coordinated with therapists to ensure timely appointment commencement, reducing client wait times.
- Achieved personal and professional sales goals for upgrades and memberships
Preschool Teacher
Loving and Learning
06.2017 - 01.2019
- Assisted and supervised children through the entire school day.
- Gave one-on-one attention to children while maintaining overall focus on the entire group.
- Maintained an organized, fun, and interactive classroom to help children feel safe.
- Guided students to develop social, emotional, and physical skills.
Education
Medical Assistant Certificate -
U.S. Career Institute
11.2025
High School Diploma -
Wando High School
01.2017
Skills
- Problem solving and communication
- Conflict resolution
- Adaptability and multitasking
- Organizational skills
- Data entry and scheduling
- Multi-line phone systems
- EMR systems
- Microsoft Office proficiency
Certification
Certified Medical Assistant
Accomplishments
- Employee of the Month Award: providing outstanding customer service to patients and going beyond the daily requirements to complete tasks.
- Named 'Scheduling Hero' for diligently checking the schedules in advance and correcting any mistakes made.
- Promoted to Lead Pharmacy Technician: Due to my commitment to learn the medical and business side of the pharmacy.
References
- Tiffanie Gillard, 843-324-7365, East Cooper Family Coastal Family Physicians
- Cullen Parrish, 843-532-5462, East Cooper Family Pharmacy
- Bianca Griffin, 817-307-8277, Hand & Stone Spa
Timeline
Medical Front Desk Representative
Tidewater Neurology
06.2025 - Current
Assistant Activities Director
Merrill Gardens
05.2024 - Current
Patient Service Representative
Coastal Family Physicians
04.2022 - 04.2024
Lead Pharmacy Technician
East Cooper Family Pharmacy
03.2021 - 04.2022
Preschool Teacher
Cadence Academy
10.2020 - 03.2021
Preschool Teacher
Kids R Kids
05.2020 - 10.2020
Client Coordinator
Hand and Stone Spa
10.2019 - 03.2020
Preschool Teacher
Loving and Learning
06.2017 - 01.2019
Medical Assistant Certificate -
U.S. Career Institute
High School Diploma -
Wando High School