Summary
Overview
Work History
Education
Skills
Timeline
Generic
Madison Baugher

Madison Baugher

Chuluota,FL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

4
4
years of professional experience

Work History

Gymnastics Coach

Epic Kids
09.2022 - Current
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Briefed safety rules and standards to students and spotters at beginning of classes.

Receptionist

Physical Therapy Of Winter Springs
07.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.

Receptionist

Clix Salon
10.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Escorted clients to spa areas, treatment rooms and offices.
  • Tracked scheduled treatments using Vagaro.

Service Clerk

Publix
Orlando, FL
12.2018 - 10.2020
  • Provided fast, friendly, and accurate check out experience while delivering best in class customer service and pleasant shopping experience meeting all sales and productivity goals.
  • Resolved issues some customers had about coupons, prices, and items which maintained loyalty to store
  • Maintained and organized service reception area and checkout counters
  • Greeted incoming customers and answered questions about available services
  • Restocked supplies such as printer paper, pens and paper clips
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Maintained cash drawer of $100 or more per shift
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Collected and authorized payments of guests
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals

Education

High School Diploma -

Florida Virtual School Flex 9-12
Orlando, FL
05.2018

Skills

  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Cash Handling
  • Correspondence Distribution

Timeline

Gymnastics Coach

Epic Kids
09.2022 - Current

Receptionist

Physical Therapy Of Winter Springs
07.2022 - Current

Receptionist

Clix Salon
10.2021 - Current

Service Clerk

Publix
12.2018 - 10.2020

High School Diploma -

Florida Virtual School Flex 9-12
Madison Baugher