Summary
Overview
Work History
Education
Skills
Timeline
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Madison Bell

Cobleskill,NY

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. While also managing money, daily reports, and a team of over 30 associates.

Overview

6
6
years of professional experience

Work History

Frontend Teamlead

Walmart
Cobleskill, NY
07.2021 - Current
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Recommended, selected and located merchandise based on customer desires.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Handled returns and exchanges according to company policies.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Cashier

hickory Hill Market
Windham, NY
10.2020 - 06.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained work area and kept cash drawer organized.
  • Performed other duties as assigned by management.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Counted and balanced cashier drawers.

Kitchen/Cashier/Cook Shift Leader

Burger King
Cobleskill, NY
10.2019 - 10.2020
  • Checked completed orders for correct quantity and quality.
  • ensured orders were made correctly and went out in a timely manner
  • Maintained cleanliness of work area throughout shift by sweeping, mopping floors and disposing of waste appropriately.
  • Adhered strictly to company policies regarding safe food handling practices.
  • Performed basic math functions to calculate change due to customers when necessary.
  • Monitored kitchen productivity and assessed overall productivity and workflow.
  • Monitored grill temperatures during peak hours to ensure even cooking of all products.

Cashier

Howe Caverns
Howes Cave, NY
03.2019 - 10.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained work area and kept cash drawer organized.
  • Performed other duties as assigned by management.
  • Counted and balanced cashier drawers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

High School Diploma -

Schoharie Central School
Schoharie, NY
06-2020

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Remote

Skills

  • Inventory management
  • Cash handling
  • Customer inquiry resolution
  • Customer relationship management
  • Staff training
  • Time management
  • Conflict resolution
  • Transaction approvals
  • Payment processing
  • Coaching and mentoring
  • Shift scheduling
  • Store opening and closing
  • Cash handling expertise
  • Empathy and patience
  • Safety rules
  • Motivational skills
  • Customer service
  • Positive attitude
  • Critical thinking

Timeline

Frontend Teamlead

Walmart
07.2021 - Current

Cashier

hickory Hill Market
10.2020 - 06.2021

Kitchen/Cashier/Cook Shift Leader

Burger King
10.2019 - 10.2020

Cashier

Howe Caverns
03.2019 - 10.2019

High School Diploma -

Schoharie Central School

Bachelor of Science - Criminal Justice

Southern New Hampshire University

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Madison Bell