Madison Berkowitz
Sloatsburg,NY
Summary
Hardworking professional with robust history of delivering top-tier coffee shop customer service. Positive and upbeat in handling order taking, food delivery, and customer relations. Comfortable working in high-volume service environments. Excited to create and enhance the Starbucks Experience for partners and customers. Focusing on an approach balanced with empathy, building and leading a team motivated to uphold standards and achieve results.
Overview
4
4
years of professional experience
Work History
Gym Associate
Planet Fitness
Suffern, New York
03.2024 - Current
- Greeting members and guests upon arrival, provided facility tours, and answered questions.
- Resolved complaints from customers in a timely manner by addressing their concerns directly and finding solutions quickly.
- Assisted with registration process for new members, including collecting payment information and providing membership agreements.
- Maintained a clean and organized gym environment, ensuring all equipment was in proper working order.
Shift Supervisor
Starbucks
New City, New York
08.2020 - Current
- As lead a team of baristas at Starbucks I strive to deliver quality customer service and maintain the store's operations. I do this by:
- Anticipating needs: By constantly evaluating the store and customers, I am able to anticipate their needs.
Providing coaching: I provide clear, timely, and respectful feedback to partners to improve their performance.
Creating a positive environment: It is my responsibility to recognize changes in morale or performance and communicate them to the store manager as well as fellow baristas. I also make it my mission to develop positive relationships with my team by understanding their needs and concerns.
Following policies: I follow Starbucks' operational policies and procedures, including those for cash handling and safety and security.
Being a role model: I act with integrity and honesty, and promote the company's values and mission.
Solving problems: I use Starbucks resources to calmly and confidently respond to problems to make the moment right for every customer that enters my store.
Identifying teachable moments: I am able to identify moments when coaching can provide redirection and improve performance .
Education
High School Diploma -
Suffern High School
Suffern, New York06-2018
Bachelor of Science - Speech-Language Pathology
Arizona State University
Tempe, AZSkills
- Leadership
- Customer service
- Coaching
As a Shift Supervisor I provide clear, specific, timely, and respectful coaching and feedback to partners on shift - Teamwork
As a Shift Supervisor I develop positive relationships with my team by understanding and addressing individual motivation, needs, and concerns - Operational knowledge
As a Shift Supervisor it’s my mission to follow Starbucks operational policies and procedures, including those for cash handling, safety and security
- Flexibility: I am available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays
- Product Upselling
- Barista Training
- Coffee expertise
- Opening and closing duties
Timeline
Gym Associate
Planet Fitness
03.2024 - Current
Shift Supervisor
Starbucks
08.2020 - Current
High School Diploma -
Suffern High School
Bachelor of Science - Speech-Language Pathology
Arizona State University