Madison Bonds
Orlando,FL
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Walmart
09.2024 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
FOH Team Member
Chick-Fil-A
09.2021 - 08.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Education
Bachelor of Science - Health Administration
Florida Memorial University
Miami Gardens, FLAssociate of Science - Health Administration
Valencia College
Orlando, FL05.2026
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Critical thinking skills
- Patient relations
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Cleanliness
Timeline
Patient Care Coordinator
Walmart
09.2024 - 01.2025
FOH Team Member
Chick-Fil-A
09.2021 - 08.2024
Bachelor of Science - Health Administration
Florida Memorial University
Associate of Science - Health Administration
Valencia College
High School Diploma -
Coral Glades High School
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