Madison Boughey
Daytona Beach
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
9
9
years of professional experience
Work History
Bartender
One Horse Saloon
09.2022 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server/Bartender
Hidden Treasure
09.2020 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Bar Manager/Head Bartender
Coyote Ugly Saloon
01.2021 - 08.2022
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Increased revenue with creative marketing initiatives and promotional events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Led training sessions for new staff, improving service quality and team cohesion.
Lash Consultant/Front Desk Receptionist
Amazing Lash Studio
08.2019 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized and maintained files and records to ensure up-to-date documentation.
- Handled cash transactions and maintained sales and payments records accurately.
Fronter/ Closer/Front Office Administrator
Neighborhood network
01.2016 - 09.2019
- Conducted business to business telephone sales of sponsorship and advertising.
- Opened and closed deals, accepting payment for service by credit card or check.
- Organized client files.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Trained newly hired sales reps.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Bar manager/ Bartender/ Server
Blue jacket grille
04.2017 - 07.2019
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista/Shift Lead
Starbucks
08.2015 - 10.2017
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
Receptionist
Community Outreach Group
01.2015 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High school or equivalent -
Pine Ridge High School
Deltona, FL06.2015
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Complex Problem-Solving
- Memory retention
- Food Service
- Sales expertise
- Staff Management
- Quick Learner
- Honest and Dependable
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender
One Horse Saloon
09.2022 - 12.2023
Bar Manager/Head Bartender
Coyote Ugly Saloon
01.2021 - 08.2022
Server/Bartender
Hidden Treasure
09.2020 - 10.2022
Lash Consultant/Front Desk Receptionist
Amazing Lash Studio
08.2019 - 04.2020
Bar manager/ Bartender/ Server
Blue jacket grille
04.2017 - 07.2019
Fronter/ Closer/Front Office Administrator
Neighborhood network
01.2016 - 09.2019
Barista/Shift Lead
Starbucks
08.2015 - 10.2017
Receptionist
Community Outreach Group
01.2015 - 01.2016
High school or equivalent -
Pine Ridge High School
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