Madison Bowley
Great Falls,MT
Summary
Dynamic professional with a robust background in customer service and financial transactions, notably at Glacier Bank. Excelled in cash handling and organization, managing over 100 new account openings monthly. Demonstrated exceptional phone etiquette and teamwork, enhancing customer satisfaction across various roles. Skilled in Microsoft Word & Excel, showcasing a blend of hard and soft skills to drive success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Construction Assistant
Glacier Bank
Kalispell, MT
12.2021 - Current
- Maintained organized records, facilitating efficient retrieval of information for audits.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Worked closely with borrowers and builders to gather required documentation, ensuring timely submission and approval of draws.
- Processed draws submitted and ensured timely payments to vendors.
- Managed substantial cash transactions daily.
- Consistently maintained an average of 100+ new account openings per month.
- Managed the setup of investment products adeptly.
- Guided clients in choosing the best financial options.
Barista
Ford
Kalispell, MT
06.2021 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Host
Backslope Brewing
Columbia Falls, MT
08.2019 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Busser
Nite Owl
Columbia Falls, MT
06.2018 - 09.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Columbia Falls High School
Columbia Falls, MT06.2021
Skills
Cash handling
Phone etiquette
Microsoft word & excel
Ten key proficiency
Organization
Certification
Notary public
Timeline
Construction Assistant
Glacier Bank
12.2021 - Current
Barista
Ford
06.2021 - 12.2021
Host
Backslope Brewing
08.2019 - 06.2021
Busser
Nite Owl
06.2018 - 09.2018
Columbia Falls High School