Madison Bravo
Palm Beach Gardens,FL
Summary
Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Banking Center Operations Coordinator
First Horizon Bank
PALM BEACH GARDENS, FL
2024.10 - Current
- Guided and supported junior team members to enhance team capabilities.
- Leading daily team meetings to review performance, set targets and identify areas for improvement.
- Developing reports on departmental performance metrics such as sales volumes, operational efficiency.
- Coordinating with other departments within the bank to ensure seamless operations.
- Managed daily operations and assigned tasks to staff members to optimize service delivery.
- Maintained accurate records of all operational activities.
- Coordinated daily operations to ensure efficient workflow and service delivery.
- Generated reports detailing performance metrics and progress against goals.
Personal Banker
Wells Fargo Bank, N.A.
West Palm Beach, FL
2024.04 - 2024.10
- Responded promptly to customer emails, phone calls and requests for information.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Participated in training sessions regarding new banking products or services.
- Submitted loan applications to underwriting department for review and approval process.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Recognized opportunities for cross-selling additional banking products or services.
- Provided customer service to clients, including answering questions and resolving issues.
Associate Banker - ME
JPMorgan Chase
Delray Beach, FL
2021.07 - 2024.04
- Ensured compliance with banking regulations and procedures in daily operations.
- Perform all daily financial transactions on Teller Express accurately and efficiently while complying with Chase policies, procedures and regulatory banking requirements.
- Vault Custodian experience.
- Assisted customers with account opening and maintenance.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Resolved customer complaints and issues in a timely manner while adhering to bank policies and procedures.
- Helped customers understand and use mobile applications and online banking.
- Perform monthly teller drawer audits, and Vault and Teller Cash Dispense audits as required by branch.
- Responsible for ordering cash for the vault and ATM machines within branch limits.
Travel Agent
Enchanted Disney Vacations
West Palm Beach, FL
2018.01 - 2021.07
- Maintained accurate records of all customer accounts and transactions.
- Established strong relationships with customers to increase customer loyalty.
- Created customized travel packages for customers based on their preferences and budgets.
- Researched destinations, transportation options, hotels, car rentals, and other travel services.
- Provided price quotes for a variety of itineraries including airfare, hotel accommodations, car rental rates, and tour packages.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Assistant Team Lead
Whole Foods Market Inc
West Palm Beach, FL
2017.07 - 2021.07
- Guided team members in resolving complex technical issues, enhancing team's problem-solving skills.
- Assisted in training new employees on company policies and procedures to ensure compliance and effective onboarding.
- Created reports detailing project status updates for management review.
- Coordinated with other departments to streamline workflow, facilitating collaboration and project success.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
G-Star School of The Arts
West Palm Beach, FL2017-05
Associate of Science -
Palm Beach State College
Lake Worth, FLSkills
- Compliance standards
- Operational efficiency
- Computer systems proficiency
- Attention to detail
- Problem solving and relationship building
- Professional follow-up skills
- Communication excellence
Certification
- Licensed Notary - September 12, 2026
Timeline
Banking Center Operations Coordinator
First Horizon Bank
2024.10 - Current
Personal Banker
Wells Fargo Bank, N.A.
2024.04 - 2024.10
Associate Banker - ME
JPMorgan Chase
2021.07 - 2024.04
Travel Agent
Enchanted Disney Vacations
2018.01 - 2021.07
Assistant Team Lead
Whole Foods Market Inc
2017.07 - 2021.07
Associate of Science -
Palm Beach State College
High School Diploma -
G-Star School of The Arts