Madison Brewster
Tyler,TX
Summary
Motivated and empathetic college graduate with hands-on experience and a proven track record of establishing a strong, positive rapport with individuals from diverse backgrounds and religions. Passionate about helping people manage mental health and improving clients quality of life. Hardworking and observant individual with excellent interpersonal and communication skills. Offers superb advocacy and effective coping skills/techniques to help clients navigate through traumatic experiences. Utilizing a variety of resources to identify unique needs to help assist vulnerable populations. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Currently eager to secure entry-level position of a on-call response advocate within the East Texas Crisis Center. A dependable and organized candidate successful at managing multiple priorities with a positive attitude. Determined and ready to help a team achieve company goals.
Overview
6
6
years of professional experience
Work History
UT Tyler Internship
The Andrews Center
01.2023 - 05.2023
- Assisted over 5 different departments within Andrews Center during semester internship.
- Shadowed over 15 different mental health professionals
- Assisted in conducting needs assessments to identify key areas of service needs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Provided support to social service clients in navigating available resources.
- Monitored progress towards service plan goals.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Facilitated outreach activities to build community awareness.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and implemented programs to engage and empower underserved populations.
- Developed and maintained accurate records of programs and services.
- Monitored and evaluated impact of social services on community.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and implemented strategies to enhance quality of social services.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Caregiver
Visiting Angels Home Care
09.2020 - 05.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted over 5 clients per day
Customer Care Representative
Brewster's Painting
01.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelors - Psychology
The University of Texas At Tyler
Tyler, TX05.2023
Associates - General Studies
Tyler Junior College
Tyler, TX05.2019
Skills
- Crisis Intervention
- Time Management
- Suicide Precautions Expertise
- Tracking Client Progress
- Mood Disorders
- Safety and Risk Assessments
- Client Goal Planning
- Superior Communication Skills
- Patient Evaluation
- Strong Public Speaker
- Interdisciplinary Team Collaboration
- Group Facilitation
- Exceptional Problem Solver
- Adept at Conflict Resolution
- Community Resources
- Team Leadership
- Public Speaking Abilities
- Crisis Situations
- Client Support
- Suicide Intervention
- Emotional Support
- Creative Solutions
- Social Services Collaboration
- Therapeutic Exercise
- Personal Safety Planning
- Caller Needs Assessment
- Risk Evaluation
- Confidentiality Requirements
- Project Requirements
- Service Referrals
- Customer Satisfaction
- Community Mental Health Programs
- Supportive Advocacy
- Reflective Listening
- Recovery and Rehabilitation
- Completing Interviews
- Interpersonal Skills
- Team Meetings
- Plan Treatments
- Emergency Services
- Conflict Resolution
- Motivational Interviewing
- Grief Support
- Case Notes
- Violence Prevention
- Problem-Solving Techniques
- Facilitate Support Groups
- Case Documentation
- Mental Health Support
- Goal Development
- Victim Assistance
- Mental Health Disorders Knowledge
- Life Support Technique Skills
- Interdisciplinary Care
- Document Organization
- Valid Driver's License
- Wellness Checks
- Developing Relationships
- Treatment Planning
- Client Outreach
- Therapeutic Relationship-Building
- Conflict De-Escalation
- Confidential Records Management
- Emergency Situations
- Impulse Control
- Client Requirements
- Relaxation Techniques
- Treatment Protocols
- Patient Support
- Direct Prevention Strategies
- Build Coping Skills
- Compassionate Patient Care
- Behavioral Observations
- Company Guidelines
- Positive Reinforcement Strategies
- Family Needs Assessments
- Crisis Intervention Strategies
- Client Advocacy
- Client Screening
Additional Information
Completed the Applied Suicide Intervention Skills Training (ASIST) The Andrews center (2023)
Timeline
UT Tyler Internship
The Andrews Center
01.2023 - 05.2023
Caregiver
Visiting Angels Home Care
09.2020 - 05.2021
Customer Care Representative
Brewster's Painting
01.2017 - 08.2019
Bachelors - Psychology
The University of Texas At Tyler
Associates - General Studies
Tyler Junior College
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