Madison Burgett

- Led overall operations as General Manager, overseeing all aspects of the company's performance and growth.
- Developed and executed strategic initiatives, resulting in significant improvements in efficiency and profitability.
- Directed and motivated a cross-functional team, fostering a collaborative and high-performing work environment.
- Implemented streamlined processes and optimized workflows, enhancing productivity and reducing operational costs.
- Successfully managed budgeting, financial forecasting, and resource allocation to ensure financial targets were consistently met.
- Nurtured key client relationships, resulting in increased customer satisfaction and repeat business.
- Implemented training and development programs for staff, resulting in improved skills and employee retention.
- Collaborated closely with senior leadership to align business objectives and drive strategic decision-making.
- Played a pivotal role in negotiating contracts and partnerships with vendors, contributing to cost savings and enhanced service quality.
- Effectively resolved complex issues and challenges, maintaining smooth operations and upholding the company's reputation.
- Demonstrated exceptional leadership skills, leading the team by example and instilling a strong sense of accountability and ownership.

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• Managed over 50 customer projects daily to make everything was on schedule for completion.
• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
• Developed and initiated projects, managed costs, and monitored performance.
• Fostered relationships with vendors to promote positive working relationships.
• Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Managed projects from procurement to commission.
• Sourced, vetted and managed vendors needed to accomplish project goals.

• Managed over 500 accounts quarterly increasing revenue by reducing overhead and streamlining projects.
• Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
• Reviewed company's strategic plans and developed departmental goals and standards to support vision.
• Developed robust relationships with income-producing clients.
• Initiated and boosted relationships with various wholesalers.
• Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
• Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Managed 20,000 sqft shop, ten employees and 2 million in inventory.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Collaborated with assistant managers to open and close office, handle large transactions and manage inventory.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
• Assisted in recruiting, hiring and training of team members.

• Take 150 plus phone calls everyday for customer and technician order fulfillment.
• Identified early product failure trends and communicated information to customers to help select more suitable parts.
• Tracked parts use and charged items to customer accounts for billing.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Inspected parts for defects, removing damaged parts and replacing with new ones.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Issued parts to technicians to complete customers' repairs.

• Manage 13 different locations with a total of 65 million in inventory on a monthly basis.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Developed promotional plans to complement national sales initiatives.
• Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
• Held weekly meetings with area managers to identify techniques to overcome inventory shortages.
• Developed vendor network of contacts to drive down costs and increase revenues.
• Bolstered sales and inventory management by effectively controlling daily parts program activities.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.